Melanie Son
Turner,OR
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Experienced leader with strong background in guiding teams, effective communication, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
Work History
Caregiver Relationships Manager- HR Generalist
Caring for Others, LLC.
07.2024 - 02.2025
- Oversaw multi-site caregiver onboarding, training, record keeping, compliance and auditing; improved retention by 25%.
- Processed Worker's Compensation and Unemployment claims with adherence to legal and HR polices.
- Conducted investigations and or disciplinary sessions ensuring fair process and policy compliance.
- Guided caregiver professional development with mentoring and performance feedback to boost team engagement.
- Collaborated with cross-functional teams to refine HR policies, bolstering operational excellence in onboarding and offboarding.
Office Manager
Caring for the Capitol
07.2023 - 07.2024
- Managed daily operations of a caregiving agency, ensuring seamless administrative processes and compliance.
- Coordinated authorizations, resolved billing issues, audited compliance files, and scheduled assessments with 20% improvement with efficiency.
- Maintained extensive client and caregiver databases with precision ensuring data accuracy in HRIS.
- Fostered strong relationships with corporate teams, caregivers, and community partners to enhance employee engagement.
- Developed administrative best practices to support smooth onboarding and offboarding process.
- Effectively multitask and prioritize competing priorities
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Referral Coordinator
Julie E. York MD- Capital Neurosurgery Specialists
01.2022 - 11.2022
- Assisted with merging of independent physician who joined a group specialty practice.
- Secured imaging authorizations, coordinated specialist referrals, managed schedules for 7 Neurosurgeons ensuring timely operations.
- Enhanced communication between providers and administrative teams to improve referral turnaround by 50%.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
Patient Care Coordinator /Referral Specialist Front office
Julie E. York MD- Capital Neurosurgery Specialists
03.2012 - 01.2022
- Responsible for successful daily operation of a Neurosurgery medical practice with 3 providers that merged with a larger group.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Personal Injury Claims Adjuster
Country Insurance and Financial Services
01.2006 - 06.2010
- Examined claims forms and other records to determine insurance coverage.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
Education
High School Diploma -
Mckay High School
Skills
- HR Operations: Employee onboarding, Offboarding Procedures, HRIS Management, Workforce Utilization
- Compliance and Data Management: Regulatory Compliance, Audit and Reporting, Data Accuracy, Policy Development
- Employee Experience: Employee Engagement, Team Member Recognition, Mentoring Programs, Staff Retention
- Administrative Excellence: Operational Execution, Database Management, Process Optimization, Cross-Functional Collaboration
- Communication: Strong Interpersonal Skills, Self Reflection, Utilization of STAR Method, Conflict Resolution, Empathetic, Intuitive
Timeline
Caregiver Relationships Manager- HR Generalist
Caring for Others, LLC.
07.2024 - 02.2025
Office Manager
Caring for the Capitol
07.2023 - 07.2024
Referral Coordinator
Julie E. York MD- Capital Neurosurgery Specialists
01.2022 - 11.2022
Patient Care Coordinator /Referral Specialist Front office
Julie E. York MD- Capital Neurosurgery Specialists
03.2012 - 01.2022
Personal Injury Claims Adjuster
Country Insurance and Financial Services
01.2006 - 06.2010
High School Diploma -
Mckay High School
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