Melanie Sosa
Severna Park,MD
Summary
Compassionate Human Services Professional with a background in providing support to a diverse population. Experience includes client assessment, client advocacy and coordination of group counseling. Strengths include strong communication skills, cultural competence and ability to handle crisis situations effectively. Demonstrated skill of building good client repour and adapts to situations with clear and logical thinking.
Overview
26
26
years of professional experience
Work History
Clinical Intern
Chrysalis House
Crownsville, Maryland
04.2025 - Current
- Facilitated group counseling for individuals facing addiction challenges.
- Advocated for clients with physical or mental limitations due to addiction.
- Conducted educational sessions on relapse prevention, anger management, and life skills.
- Assisted in creating aftercare plans for successful community reintegration of discharged clients.
- Performed assessments to identify client needs and develop targeted interventions.
- Participated in weekly team meetings to review client progress and coordinate care.
- Collaborated with multidisciplinary professionals to enhance comprehensive client support.
- Maintained accurate clinical documentation with timely updates for each case.
Intern
Gaudenzia Treatment Center
Crownsville, Maryland
01.2025 - 04.2025
- Maintained patient confidentiality and safeguarded documentation to comply with HIPAA regulations.
- Supported applicants in accurately completing documents for human service programs.
- Conducted intakes, assessments, and evaluations of individuals requiring services.
- Monitored client progress towards established goals and updated case files regularly.
- Provided emotional support to clients through active listening and empathetic responses.
- Connected individuals with community resources and coordinated necessary referrals.
- Built strong relationships with patients by resolving issues and responding promptly to inquiries.
- Prepared reports summarizing internship activities and participated in staff development training.
Health and Safety Specialist
United Parcel Service, UPS
Burtonsville, MD
07.2019 - 12.2021
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
- Established best practices in workplace safety and environmental quality programs with corrective action plans.
- Coached employees and contractors to engage.
- Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
- Assessed workplace compliance with key safety standards and government regulations, initiating remediation processes to correct deficiencies.
- Recommended measures to help protect workers from potentially hazardous work methods, processes or materials.
- Recommended methods to reduce ongoing hazards with improved methods, processes and materials.
- Determined root causes of accidents via in-depth investigations and identified potential prevention strategies to mitigate future risk.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Investigated workplace accidents and injuries to determine root causes.
- Implemented procedures and practices for site employees to protect workers.
- Conducted safety meetings to improve internal safety processes.
Operations and Safety Supervisor
United Parcel Service
Gaithersburg, MD
10.2018 - 07.2019
- Supervise Operational area within UPS workplace to ensure that employee's are utilizing correct UPS work methods and demonstrating skills that will provide customers with the best service.
- Train employees on UPS safety and administrative processes, implement safety procedures and work instructions to facilitate consistent and seamless company safety compliance.
- Conduct safety meetings, organize and track all safety related business to ensure that we maintain an organized compliant safety program.
- Coordinate and conduct weekly safety and wellness activities to create a safe and positive work environment.
- Effectively created a new safety culture within work area and continue to work in the UPS community to change and create a new safety culture within other workplaces in our district.
Yeoman Petty Officer 3rd Class
United States Navy
Pearl Harbor, HI
07.1999 - 04.2004
Systems Administrator
Contractor - U.S. Coast Guard
Elizabeth City, NC
08.2008 - 08.2011
- Managed, troubleshoot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
- Established and enforced policies and best practices to safeguard and protect data, reports and access.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Quickly responded to customers both online and in person to improve company customer service ratings.
- Monitored daily activities of customer service team, providing guidance and encouragement to optimize productivity.
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
- Oversaw training of new team members and mentored each to promote productivity, accuracy and friendly service.
- Achieved high customer satisfaction scores by de-escalating complaints quickly.
- Guided employees through routine and complex administrative situations with decisive but motivational approach.
Education
Associate of Applied Science - Human Services And Addiction Counseling
Anne Arundel Community College
Arnold, MD05-2026
Business Administration And Management
Yeoman "A" School U.S. Navy
Meridian, MS10.1999
High School Diploma -
Tuscola High School
Waynesville, NC06.1999
IT Security Management
ECPI College of Technology
Some College (No Degree) - Occupational Health And Safety
Columbia Southern University
Orange Beach, ALSkills
- Issue and conflict resolution
- People skills
- Teambuilding
- Multitasking
- Team management
- Patient assessment
- Confidentiality adherence
- Crisis intervention
- Empowerment strategies
- Emotional intelligence
- Team collaboration
- Confidentiality practices
- Intervention strategies
- Professional demeanor
- Time management abilities
- De escalation tactics
- Self-awareness
- Documentation skills
- Continuous improvement
- Teamwork
- Adaptability and flexibility
- Decision-making
Accomplishments
- Received Above and Beyond Recognition from Gaudenzia Treatment Facility
- Process Improvement - Created new Safety Culture within UPS Workplace to ensure positive, safe work environment on a daily basis.
Timeline
Clinical Intern
Chrysalis House
04.2025 - Current
Intern
Gaudenzia Treatment Center
01.2025 - 04.2025
Health and Safety Specialist
United Parcel Service, UPS
07.2019 - 12.2021
Operations and Safety Supervisor
United Parcel Service
10.2018 - 07.2019
Systems Administrator
Contractor - U.S. Coast Guard
08.2008 - 08.2011
Yeoman Petty Officer 3rd Class
United States Navy
07.1999 - 04.2004
Business Administration And Management
Yeoman "A" School U.S. Navy
High School Diploma -
Tuscola High School
IT Security Management
ECPI College of Technology
Some College (No Degree) - Occupational Health And Safety
Columbia Southern University
Associate of Applied Science - Human Services And Addiction Counseling
Anne Arundel Community College
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