Melanie Sperry

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• Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
• Trained and guided team members to maintain high productivity and performance metrics.
• Implemented systems and procedures to increase sales. Such as creating fun cocktail recipes to help sell slower moving products.
• Enhanced customer satisfaction by delivering personalized service and addressing concerns by using strong issue resolution and dynamic communication skills.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Handled cash transactions accurately, contributing to balanced daily financial reports.

• Maintained a clean and orderly dining area for enjoyable guest experience.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Supported colleagues during peak hours, fostering collaborative work environment that enhanced overall productivity levels.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.