Melanie Stephens
Novi,MI
Summary
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines. Thrives in a team based atmosphere.
Overview
9
9
years of professional experience
Work History
Office Manager
Methods Machine Tools
Wixom, MI
02.2024 - Current
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained filing system for records, correspondence and other documents.
- Developed and implemented office policies and procedures.
- Responded to customer inquiries via phone or email in a professional manner.
- Supervised staff members, organized schedules and delegated tasks.
- Processed payroll accurately ensuring all employees were paid on time.
- Organized company events including holiday parties, team building activities .
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Office Manager
RK Boring Inc.
Livonia, MI
02.2015 - 01.2023
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Used judgment and initiative in handling confidential matters and requests.
- Managed office budget to handle inventory, postage and vendor services.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
High School Diploma -
John Glenn High School
Westland, MI06.1990
Skills
- Human Resources
- Data Entry
- Mail Handling
- Bookkeeping
- Office Administration
- Staff Management
- Business Administration
- Customer Relations
- File and Data Retrieval Systems
- Scheduling
- Account Reconciliation
- Travel Coordination
- Credit and Collections
- Banking Operations
- Customer Service
- Organizational Skills
- Accounts Payable and Receivable
- Payroll and Budgeting
- Scheduling and Calendar Management
- Billing
- Invoicing and Billing
- Office Management
- Administrative Support
- Payroll Processing
- Credit and collections
- Clerical Support
- Banking operations
- Payroll and budgeting
Timeline
Office Manager
Methods Machine Tools
02.2024 - Current
Office Manager
RK Boring Inc.
02.2015 - 01.2023
High School Diploma -
John Glenn High School
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