Melanie Sternod
Auburn,WA
Summary
Accomplished Office Administrative Assistant with a proven track record at Berkshire Hathaway HomeServices, enhancing office operations through expert database administration and exceptional verbal communication. Streamlined onboarding processes and optimized workflow efficiency, significantly contributing to increased office productivity. Skilled in Microsoft Office Suite and adept at fostering professional relationships, I excel in fast-paced environments, ensuring meticulous document compliance and confidentiality.
Overview
24
24
years of professional experience
Work History
Office Administrative Assistant
Berkshire Hathaway HomeServices
07.2012 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Created and updated records and files to maintain document compliance.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Optimized workflow efficiency by researching and implementing appropriate software tools for various administrative tasks.
- Streamlined new employee onboarding process, reducing ramp-up time for incoming staff members.
- Assisted coworkers and staff members with special tasks on daily basis.
Office Administrative Assistant
American Brokers
01.2001 - 07.2012
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Created and updated records and files to maintain document compliance.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Drafted agendas, recorded minutes, and generated documents to facilitate meetings.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Business Licenses:
Skills
Verbal Communication
Schedule Management
Document Preparation
Scheduling appointments
Database entry
File Organization
Database Administration
Accounting Support
Computer Skills
Microsoft Office Suite
Computer Proficiency
Documentation and Recordkeeping
Timeline
Office Administrative Assistant
Berkshire Hathaway HomeServices
07.2012 - 09.2024
Office Administrative Assistant
American Brokers
01.2001 - 07.2012
Business Licenses:
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