Summary
Overview
Work History
Education
Skills
Timeline
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Melanie Stoll

Lakewood,OH

Summary

Dynamic operations leader with a proven track record at NCC Solutions, specializing in strategic planning and operational efficiency. Adept at enhancing workflow and team capabilities, I excel in fostering collaboration and driving process improvements. Strong organizational skills and leadership abilities have consistently resulted in optimized service delivery and successful project outcomes.

Overview

25
25
years of professional experience

Work History

Director of Operations

NCC Solutions
03.2015 - 06.2025
  • Collaborated with teams to implement operational procedures and enhance workflow efficiency.
  • Assisted in developing training materials for staff onboarding and continuous improvement initiatives.
  • Supported inventory management
  • Engaged in daily operations meetings, contributing insights for process optimization and task prioritization.

Director of Waiver Services

NCC Solutions
06.2011 - 06.2015
  • Developed and implemented strategic initiatives to enhance operational efficiency and service delivery.
  • Collaborated with cross-functional teams to align departmental objectives with overall organizational goals.
  • Analyzed performance metrics to identify areas for improvement and drive process enhancements.
  • Led training programs to elevate team capabilities and ensure adherence to best practices.

Licensed Waiver House Manager

NCC Solutions
06.2007 - 06.2011
  • Managed daily operations, ensuring smooth household functioning and adherence to schedules.
  • Coordinated maintenance requests and oversaw service providers for timely repairs and upkeep.
  • Developed and maintained household budgets, tracking expenses to optimize resource allocation.
  • Implemented organizational systems for inventory management, enhancing efficiency in household supplies.

ICF House Manager

NCC Solutions
06.2005 - 06.2007
  • Coordinated daily household operations, ensuring smooth functioning and adherence to schedules.
  • Managed inventory of supplies and equipment, maintaining optimal levels for household needs.
  • Developed and implemented organizational systems, enhancing efficiency in household management tasks.
  • Supervised staff activities, providing guidance to ensure high standards of service and support.

QIDP

NCC Solutions
06.2002 - 06.2005
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Case Manager

Cuyahoga County Department of Children and Family Services
06.2000 - 06.2002
  • Conducted comprehensive assessments to identify client needs and develop tailored service plans.
  • Coordinated interdisciplinary team meetings to ensure collaborative case management and service delivery.
  • Monitored client progress and provided ongoing support to promote successful outcomes in family reunification.
  • Developed and maintained accurate case documentation in compliance with regulatory standards and agency policies.

Education

Bachelor Of Liberal Arts - Psychology And Sociology

Ohio Wesleyan University
Delaware, OH
05.2000

Skills

  • Operational efficiency
  • Operations oversight
  • Strategic planning
  • Strategic planning and execution
  • Great organizational skills
  • Ability to work well with others
  • Leadership and management skills

Timeline

Director of Operations

NCC Solutions
03.2015 - 06.2025

Director of Waiver Services

NCC Solutions
06.2011 - 06.2015

Licensed Waiver House Manager

NCC Solutions
06.2007 - 06.2011

ICF House Manager

NCC Solutions
06.2005 - 06.2007

QIDP

NCC Solutions
06.2002 - 06.2005

Case Manager

Cuyahoga County Department of Children and Family Services
06.2000 - 06.2002

Bachelor Of Liberal Arts - Psychology And Sociology

Ohio Wesleyan University

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Melanie Stoll