Melanie Stoner
Portland,OR
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
Assistant Manager
7 Eleven
05.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular cycle counts of inventory to verify audits , address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Agency Producer
Allstate Insurance
04.2005 - 05.2015
- Provided detailed information about company insurance products.
- Set up policies and completed all documentation.
- Adhered to all regulations for insurance sales.
- Worked in high-volume, competitive sales environment.
- Provided information on features, policies and relative advantages to promote insurance packages.
Executive Assistant
Marc Skinner Allstate
03.2000 - 05.2005
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered high volume of phone calls and email inquiries.
- Facilitated training and onboarding for incoming office staff.
- Screened calls and emails and responded accordingly to support executive correspondence.
Education
Associate of Applied Science - Business Administration And Management
Portland Community College
Portland, OR1998
Skills
- Managing Multiple Priorities
- Staff Development
- Avid Pro Tools
- Maximizing Profitability
- Training
- Policy Administration
Accomplishments
Insurance Licensed
Timeline
Assistant Manager
7 Eleven
05.2019 - Current
Agency Producer
Allstate Insurance
04.2005 - 05.2015
Executive Assistant
Marc Skinner Allstate
03.2000 - 05.2005
Associate of Applied Science - Business Administration And Management
Portland Community College