Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Melanie Stringfellow

Prattville,AL

Summary

Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

23
23
years of professional experience

Work History

E-Commerce Personal Shopper

Walmart
10.2018 - Current
  • Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
  • Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
  • Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
  • Actively promoted e-commerce department services to customers by highlighting benefits and service offerings during in-store interactions.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Developed professional relationships with customers to establish repeat business and increase trust.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Loaded and unloaded orders at customer's homes or locations.

EVS Housekeeper

Touchpoint Medical
12.2016 - 06.2017
  • Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
  • Maintained a safe environment for patients and staff by adhering to infection control policies and procedures.
  • Reduced cross-contamination risks by properly disposing of hazardous waste materials according to facility guidelines.
  • Supported overall patient satisfaction by addressing their housekeeping concerns promptly and professionally.
  • Collaborated with nursing staff to ensure timely room turnover for incoming patients, minimizing wait times.
  • Streamlined cleaning processes by effectively utilizing housekeeping equipment, such as floor machines and vacuum cleaners.
  • Maximized efficiency through proper use and mixing of chemicals according to manufacturer instructions and safety guidelines.
  • Demonstrated strong attention to detail, ensuring that all assigned areas met or exceeded the facility''s cleanliness standards.
  • Ensured compliance with OSHA regulations through proper handling of biohazardous materials, chemical storage, and equipment maintenance practices.
  • Completed daily tasks efficiently while adapting to the changing needs of the facility during peak periods or emergencies.
  • Prioritized tasks based on urgency, ensuring prompt attention was given to critical areas requiring immediate attention.
  • Maintained open lines of communication with supervisors and colleagues, fostering teamwork and ensuring efficient department operations.
  • Contributed to the overall success of the facility by actively participating in continuous improvement initiatives and quality assurance measures.
  • Demonstrated adaptability and flexibility by willingly adjusting work schedules or assignments as needed to meet the needs of the facility.
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed waste paper and other trash from premises to designated area.
  • Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
  • Verified cleanliness and organization of storage areas and carts.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
  • Cleaned elevators, glass, and planters in public areas.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Responded immediately to calls from personnel to clean up spills and wet floors.

Housekeeper

Hampton Inn & Suites Hotel
06.2015 - 12.2016
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Verified cleanliness and organization of storage areas and carts.
  • Adhered to professional house cleaning checklist.
  • Dusted picture frames and wall hangings with cloth.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Worked on cleaning team to service hotels, offices, and other commercial buildings.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Handled requests for extra linens, toiletries and other supplies.
  • Sorted, laundered and put away various laundry items.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Returned emptied garbage receptacles to proper locations.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Polished fixtures to achieve professional shine and appearance.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Rotated linens in storerooms and replenished when supplies ran low.

Auditor

RGIS Inventory Services
04.2013 - 07.2013

Counted store inventory.

Used counting equipment to enter information.

Worked with a team to get the job done in a very fast and accurate manner.

Housekeeper

Days Inn Hotel
10.2000 - 02.2002
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Verified cleanliness and organization of storage areas and carts.
  • Adhered to professional house cleaning checklist.
  • Dusted picture frames and wall hangings with cloth.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Handled requests for extra linens, toiletries and other supplies.
  • Sorted, laundered and put away various laundry items.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Returned emptied garbage receptacles to proper locations.
  • Completed special housekeeping actions such as turning mattresses on set schedule.

Education

High School Diploma -

Robert E. Lee
Montgomery,AL.
05.1988

Skills

  • E-commerce tools proficiency
  • Customer service excellence

Timeline

E-Commerce Personal Shopper

Walmart
10.2018 - Current

EVS Housekeeper

Touchpoint Medical
12.2016 - 06.2017

Housekeeper

Hampton Inn & Suites Hotel
06.2015 - 12.2016

Auditor

RGIS Inventory Services
04.2013 - 07.2013

Housekeeper

Days Inn Hotel
10.2000 - 02.2002

High School Diploma -

Robert E. Lee
Melanie Stringfellow