Melanie Swords

Facilities management leader with extensive experience in multiple industries and fields including legal, labor, advertising, marketing, PR, technical writing/illustration and executive management. Talent for recruiting, developing, and leading diverse teams. Proven success in coordinating and organizing, executing site transition projects for high profile clients. Resume is abbreviated and does not include key industries and experience.

Dedicated, driven to meet and exceed expectations in any role. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

• SBM Management Corporation, Southeast Michigan, Site Manager/Operations and Transitions, 02/01/22, Present, Completed Manager in Training program in 2022. Promoted to Site Manager of prominent client portfolio in 2022, and again in 2023 to manage eight sites. Promoted in 2024 to Transition Manager, and remaining as Site Manager to newly acquired account. Excelling in operational organization, budget and supply management. Responsible for all aspects of contracted site operations. Management of nine sites and contract for services, joint audits, internal auditing. Successful execution of service transfers and transitions to new accounts. Hiring and training of employees, supervisors and site managers. Meet and exceed key performance indicators and performance goals, ensuring minimal operational downtime. Innovative and creative problem solving resulting in labor and cost savings. Top team performance scores and client satisfaction measurements. Maintain EHS and HRIS files/records, OSHA training.
• McCririe Law, Howell, MI, Legal Secretary, 10/01/21, 02/01/22, Delivered comprehensive legal and administrative support for a high-profile criminal defense attorney in Livingston County encompassing management of email/phone communications, scheduling (court appearances, polygraphs, meetings), filing systems, QDROs (401k, IRAs, etc.), and correspondence with clients, witnesses, opposing counsel, and court officials. Managed attorney calendars, court dates and filings with various county courts.
• Otsego Memorial Hospital, Gaylord, MI, Rehabilitative Services Department Assistant, 01/01/21, 10/01/21, Delivered comprehensive administrative support encompassing patient scheduling, processing of insurance, billing, and insurance authorization. Managed the scheduling needs of three locations in northern Michigan, with large volume of patients.
• Labor Pool – McReynolds Hall (Part-Time), Gaylord, MI, Liaison, 01/01/21, 03/01/21, Liaison for staff and activities director, served long-term care residents, and guaranteed compliance with proper quarantine and sanitation procedures during Covid-19.
• FedEx, Gaylord, MI, Package Handler (Part-Time), 11/01/20, 03/01/21, Processed packages with optimal efficiency and attention to company logistics. Demonstrated commitment and potential for growth, earning and excelling after being assigned additional responsibilities.
• SBM Facilities Management, Milford, MI, Facilities and Maintenance, 12/01/08, 08/01/20, Operation and maintenance of industrial commercial floor machines and equipment, providing facilities maintenance services to clients within the region. Ensured client satisfaction through consistent high-level service and compliance with contractual obligations. Responsible for training new hires in all aspects of Health and Safety. Train and onboard new hires, ensuring swift adoption of all procedures and integration into a diverse workforce. Ensured optimal levels of inventory and supplies through analysis and requisition. Contract negotiation and conflict/grievance resolution. Completed special assignments and projects in line with deadlines and expectations. Served as UAW Chairperson. Well acquainted with labor union contracts, and their purpose, implementation.

Due to abbreviated experience, career experience is above/beyond resume information. I have skills in automotive certification, technical writing/illustration, achieving winning bid for quotes from EPA and writing/drafting final report. Condensing technical and raw lab data into layman's terms for presentations. Former production manager of a small newspaper for nine years, never missing our publication dates. Advertising, marketing and public relations experience, as well as editing manuscripts/legal documents for accuracy. Please feel free to inquire, as I am a diverse and multi-faceted candidate with a record of excellence.