Summary
Overview
Work History
Education
Skills
Education and Training
Languages
Timeline
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Melanie Taber

Pawtucket,RI

Summary

Hardworking and reliable employee with background in operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Results-oriented Cashier experienced in retail settings. Offers in-depth knowledge of POS system operations and return and exchange policies. Friendly and hardworking individual committed to helping store grow and bring in new customers.

Experienced with operational management and team leadership. Utilizes strong organizational skills to enhance productivity and customer satisfaction. Track record of implementing effective strategies for staff development and operational improvement.

Overview

15
15
years of professional experience

Work History

Assistant General Manager

Altitude Trampoline Park
09.2018 - 05.2025
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Met high productivity standards in processing payments for customers.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Received payments for products and issued receipts.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Increased sales by suggesting specific complementary items to customers.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Mentored and motivated team members to achieve challenging business goals.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Implemented staff training programs that improved service quality and increased customer loyalty.
  • Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
  • Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
  • Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
  • Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
  • Resolved customer complaints with professionalism, restoring trust and loyalty.
  • Conducted regular competitor analysis to stay ahead in market trends and offerings.
  • Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
  • Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
  • Initiated local marketing campaign, increasing foot traffic and sales.
  • Trained new staff members, equipping them with skills needed for success in their roles.
  • Improved operational workflows, resulting in smoother running of establishment.
  • Coordinated with multiple departments to ensure seamless operations, leading to enhanced customer experience.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
  • Developed and enforced health and safety protocols, significantly reducing workplace accidents.
  • Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Cashier/Bakery Worker

Mrs.Fields
09.2012 - 11.2014
  • Answered phone calls, greeted store customers and provided exceptional service every time.
  • Provided customers with detailed information about available services and products in bakery.
  • Used bread slicers and other bakery equipment efficiently to handle high-volume operations needs.
  • Adhered to food safety protocols to protect customers.
  • Stayed on top of changes in bakery menu to provide customers with optimal service.
  • Consulted with customers to provide advice about designs and document requirements.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Cleaned and stocked front-end areas with register tapes and ribbons.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Welcomed customers, offering assistance to help find store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Placed merchandise in bags or boxes and gave packages to customers.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Helped customers find store locations and complete purchases.
  • Counted product stock to maintain inventory records.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Prepared special orders for shipment.

Cashier/Sales Associate

Bob's Stores Footwear & Apparel
02.2010 - 04.2012
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Completed assigned training to stay updated on important policies and procedures.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Generated brand awareness and positive product impressions to increase sales.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Drove sales by successfully employing upselling and cross-selling strategies.
  • Adhered to company initiatives and achieved established goals.
  • Offered coupons and special deals to increase quantity of customer spending.
  • Worked with off-site locations to find desired items for customers.

Education

High School Diploma -

Davies Career Technical High School
06.1997

Skills

  • Customer Service
  • POS systems
  • Cash handling
  • Security monitoring
  • Product recommendations
  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Team leadership expertise
  • Employee relations
  • Financial reporting
  • Vendor relationship management
  • Workflow coordination
  • Team leadership strength
  • Teamwork and collaboration
  • Customer service
  • Effective leader
  • Employee motivation
  • Decision-making

Education and Training

other

Languages

English
Full Professional

Timeline

Assistant General Manager

Altitude Trampoline Park
09.2018 - 05.2025

Cashier/Bakery Worker

Mrs.Fields
09.2012 - 11.2014

Cashier/Sales Associate

Bob's Stores Footwear & Apparel
02.2010 - 04.2012

High School Diploma -

Davies Career Technical High School

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Melanie Taber