Melanie Tackett

Work History

Complex Industries/ Porch View Home

North Little Rock, AR

11.2020 - Current

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
Resolved concerns with products or services to help with retention and drive sales.
Provided primary customer support to internal and external customers.
Maintained and managed customer files and databases.
Responded to customer calls and emails to answer questions about products and services.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Updated account information to maintain customer records.
Responded to customer requests for products, services, and company information.
Handled customer inquiries and suggestions courteously and professionally.
Tracked customer service cases and updated service software with customer information.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Processed customer service orders promptly to increase customer satisfaction.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Park Hill Collection

Little Rock, AR

08.2009 - 11.2020

Answered constant flow of customer calls with minimal wait times.
Responded to customer requests for products, services, and company information.
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Tracked customer service cases and updated service software with customer information.
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Processed customer service orders promptly to increase customer satisfaction.
Cross-trained and provided backup support for organizational leadership.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Developed and updated databases to handle customer data.