Melanie Tank

• Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
• Set team and individual KPIs and provided regular, actionable feedback.
• Oversaw day-to-day production activities in accordance with business objectives.
• Monitored budget and utilized operational resources.
• Collaborated with senior management to develop and execute long-term corporate goals and objectives.
• Analyzed customer feedback and identified areas for improvement to drive business success.
• Mentored and coached team members to foster productive and engaging work environment.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Analyzed business operations and implemented strategies to improve operational cohesiveness.
• Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
• Developed systems and procedures to improve operational quality and team efficiency.
• Established and monitored quality assurance standards to achieve operational excellence.
• Achieved team goals through formalized training plans, coaching, and performance management.
• Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
• Monitored and coordinated workflows to optimize resources.
• Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Trained new employees on proper protocols and customer service standards.
• Interacted well with customers to build connections and nurture relationships.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Mitigated business risks by working closely with staff members and assessing performance.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Reported issues to higher management with great detail.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Reduced operational risks while organizing data to forecast performance trends.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Raised property accuracy and accountability by creating new automated tracking method.

• Oversaw between 11. - 16 locations
• Performed all job functions noted in current role

*Oversite of seven locations

*Performed all management functions as stated above in current role

• Developed and implemented strategies to increase sales and profitability.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Trained new employees on proper protocols and customer service standards.
• Trained and guided team members to maintain high productivity and performance metrics.

• Developed and implemented comprehensive training program to increase employee productivity and morale.
• Collaborated with other departments to align training programs with organizational goals and objectives.
• Conducted orientation sessions and organized on-the-job training for new hires.
• Monitored and evaluated training performance to determine quality and cohesiveness.
• Communicated all learning and performance objectives, schedules, and training assessments to upper management.
• Trained new hires to perform cross-training exercises with experienced workers.
• Organized and edited training manuals, multimedia visual aids, and other educational materials.
• Assisted in development of employee assessments to measure training value.
• Coordinated technical training and personal development classes for staff members.
• Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
• Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources.
• Interacted well with customers to build connections and nurture relationships.
• Trained new employees on proper protocols and customer service standards.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Reported issues to higher management with great detail.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.