Summary
Overview
Work History
Education
Skills
Timeline
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Melanie Tardiff

Palm Coast,FL

Summary

Adept at enhancing warehouse efficiency and team performance, I spearheaded initiatives at Healthsmart that significantly reduced order processing times. My leadership fostered a culture of safety and teamwork, while my expertise in shipping and receiving streamlined operations. Skilled in multitasking, I excel in fast-paced environments, consistently achieving operational excellence and fostering team growth.

Overview

27
27
years of professional experience

Work History

Senior Distribution Supervisor

Healthsmart
04.2017 - 07.2024
  • Collaborated with other departments to develop cross-functional solutions for logistical challenges.
  • Scheduled employee shifts and managed time off requests, maintaining optimal staffing levels at all times.
  • Reduced order processing time with streamlined packing and shipping methods.
  • Managed a team of warehouse employees, ensuring proper training and adherence to safety protocols.
  • Created a safe working environment for all team members through consistent enforcement of safety rules and guidelines.
  • Conducted performance evaluations for direct reports, offering constructive feedback and opportunities for growth.
  • Overcame challenging deadlines by prioritizing tasks effectively during peak seasons or unexpected surge in demand.
  • Maintained open lines of communication between upper management and frontline staff to address any concerns or issues promptly.
  • Established strong relationships with carriers to ensure reliable delivery times and competitive freight rates for outbound shipments.

Customer Service Representative

SMA
09.2016 - 04.2017
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Correctional Officer

Georgia State Prison
07.2003 - 02.2016
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
  • Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
  • Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.

Shipping/Inbound Receiving Supervisor

Duro-Med
06.1997 - 07.2003
  • Overhauled outdated warehouse layout to maximize space utilization and improve overall workflow efficiency.
  • Optimized labor allocation by monitoring staff workload, adjusting schedules as necessary to meet operational demands.
  • Enhanced warehouse efficiency by streamlining inbound receiving processes and implementing best practices.
  • Trained new hires on company policies, procedures, and safety protocols, resulting in a well-informed and efficient workforce.
  • Managed daily operations for inbound receiving, ensuring timely unloading, sorting, and storage of inventory.
  • Evaluated employee performance regularly, providing constructive feedback for continuous growth opportunities within the team.
  • Expedited order processing times by closely monitoring incoming shipments and prioritizing tasks based on urgency.
  • Coordinated efforts between multiple departments to ensure seamless integration of received goods into the warehouse system.
  • Reduced product damage by enforcing strict handling guidelines and regularly monitoring team performance.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Assigned tasks to team members to complete within designated time frames.

Education

High School Diploma -

Wayne County High School
Jesup, GA
06-1993

Skills

  • Shipping and receiving
  • Warehouse operations
  • Stock control
  • Safety monitoring
  • Customer service
  • Multitasking
  • Team leadership
  • Effective communication

Timeline

Senior Distribution Supervisor

Healthsmart
04.2017 - 07.2024

Customer Service Representative

SMA
09.2016 - 04.2017

Correctional Officer

Georgia State Prison
07.2003 - 02.2016

Shipping/Inbound Receiving Supervisor

Duro-Med
06.1997 - 07.2003

High School Diploma -

Wayne County High School

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Melanie Tardiff