Summary
Overview
Work History
Education
Skills
Coursework
Languages
Timeline
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Melanie Tatis

East Elmhurst,NY

Summary

Detail-oriented Photographer and Graphic Designer with 3+ years of experience in inventory management and customer service within a high-paced retail environment. Proven ability to manage and inventory processes, and ensure compliance with regulatory standards.

Overview

6
6
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

Best Buy
10.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.

SHIFT LEADER (MANAGER)

Walgreens
08.2021 - 08.2024
  • Opens and closes the store, including all required systems start-ups, required cash handling, and ensuring the floor and stockroom are ready for the business day.
  • Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Tracked receipts, employee hours, and inventory movements.
  • Trained and mentored new employees to maximize team performance.
  • Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
  • Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
  • Models and delivers a distinctive and delightful customer experience.

CSA (CUSTOMER SERVICE ASSOCIATE)

Walgreens
08.2019 - 08.2021
  • Assisted customers with their needs and organized the store.
  • Help customers with pursuing products, picking medication and photo orders development.
  • Merchandise as per customer needs.
  • Got promoted to Manager (Shift Leader).
  • Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.

Education

Bachelor of Arts - Graphic Design

Queens College of The City University of New York
Queens, NY
05-2025

Associate of Arts - Photography

Queens College of The City University of New York
Queens, NY
05-2025

Associate of Applied Science - Architecture

Queensborough Community College
Queens, NY
06.2021

Skills

  • Adobe InDesign
  • Adobe Photoshop
  • Adobe Lightroom
  • Microsoft Office
  • PowerPoint
  • Time management
  • Multi-task

Coursework

  • Digital Photography Advanced | Photography Techniques | Introduction to Graphic Design
  • Studio Photography | Digital Imaging | Lighting Photography

Languages

English
Spanish

Timeline

CUSTOMER SERVICE REPRESENTATIVE

Best Buy
10.2024 - Current

SHIFT LEADER (MANAGER)

Walgreens
08.2021 - 08.2024

CSA (CUSTOMER SERVICE ASSOCIATE)

Walgreens
08.2019 - 08.2021

Associate of Applied Science - Architecture

Queensborough Community College

Bachelor of Arts - Graphic Design

Queens College of The City University of New York

Associate of Arts - Photography

Queens College of The City University of New York

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Melanie Tatis