Melanie Tavares
El Paso,Texas
Summary
Dynamic and bilingual professional with a proven track record in customer service and cash handling, honed at Wal-Mart Supercenter and other retail settings. Excelled in front-end performance optimization and time management, significantly enhancing customer satisfaction. Skilled in both interpersonal communication and technical tasks, demonstrating a fast learning ability and proficiency in computer skills. Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes.
Overview
5
5
years of professional experience
Work History
Front End Associate
Wal-Mart Supercenter
08.2021 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Answered questions about store policies and addressed customer concerns.
- Gathered shopping baskets and carts and relocated to designated areas.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Retail Sales Associate
Jewelry Box
12.2020 - 08.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Greeted customers and provided outstanding customer service.
Crew Member
Raising Cane's Chicken Fingers
06.2019 - 07.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Associate of Arts - Criminal Justice
El Paso Community College
El Paso, TX12.2023
High School Diploma -
Bowie High School
El Paso, TX06.2021
Skills
- Customer Service
- Time Management
- Front-end Performance Optimization
- Product restocking
- Retail transactions
- Criminal justice education
- Cash Handling
- Fast Learner
- Computer Skills
- Bilingual in Spanish and English
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front End Associate
Wal-Mart Supercenter
08.2021 - Current
Retail Sales Associate
Jewelry Box
12.2020 - 08.2021
Crew Member
Raising Cane's Chicken Fingers
06.2019 - 07.2020
Associate of Arts - Criminal Justice
El Paso Community College
High School Diploma -
Bowie High School
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