Melanie Taylor

Achieves branch targets and goals by proactively identifying customer needs and providing advanced level guidance and perspective about Regions solutions

• Delegated daily tasks, addressed employee questions and resolved scheduling issues.
• Managed team workload to reach targets for specific tasks.
• Achieves required levels of outbound phone calls using generated customer and prospect lead lists and prior customer conversations to acquire new customer relationships and to expand existing customer relationships
• Provides consistent and timely coaching and guidance to junior level bankers to assist with strengthening their product knowledge and identifying customer needs
• Educates and advises customers on Regions Consumer and Business products and services, including all loan and deposit types
• Resolves escalated customer and associate issues, primarily in Branch Manager's absence
• This may include scheduling, counseling associates, and input into hiring decisions
• Increased customer satisfaction with personalized service and effective problem resolution by 81%.

• Coached employees in successful selling methods and encouraged cross-selling to drive revenue
• Increased sales by 86% through effectively training employees, closely monitoring regional and local markets and managing inventories
• Maintained up-to-date knowledge of competitor products and pricing in market served
• Monitored metrics and marketing investments to assess performance and implement continuous improvements
• Held weekly meetings with sales team to identify techniques to overcome sales obstacles
• Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction
• Supervised sales team of 15 people, stepping in to support employees and deliver smooth sales processes for clients
• Accomplished sales goals and boosted revenue by 97% through product knowledge and customer relationship management.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.