Melanie Tharpe
Colorado Springs,Co.
Summary
My superior customer service training, organization skills, and ability to establish a relationship with clientele can be of value and contribute to your business. I am self-motivated and efficient in a fast pace work environment. My experiences and accomplishments have enabled me to multitask, complete project deadlines, ensure customer satisfaction, and build long lasting relationships with clients for future business.
Overview
14
14
years of professional experience
Work History
Nanny
Childcare Provider
Colorado Springs, CO
08.2014 - Current
- Safely transported children to and from school, medical appointments and extra-curricular activities.
- Managed household staff while parents were away.
- Made healthy snacks and meals for 3 children 2 infants and 1 toddler
- Helped children complete homework assignments and school projects.
- Encouraged children to be understanding of and patient with others.
- Coordinated field trips to local parks, fire stations and zoos.
- Engaged with children on an individual basis to build positive relationships with them.
- Regularly traveled with the family to help with vacation activities and childcare.
Sales Associate
Plato's Closet
Colorado Springs, CO
04.2014 - 08.2014
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Identified potential shoplifters and alerted management.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Followed merchandising guidelines to present visually appealing displays.
Sales Associate
Forever 21
Lombard, IL
10.2010 - 01.2014
- Knowledge of current fashion trends Achieve sale goals Complete sales transaction Provide excellent customer service that creates loyal customers (provide advice, styling tips and product knowledge) Create marketing displays to increase sales Assist in the company's loss prevention program to reduce shrinkage Assist in stocking and daily operations of the store Lead walk through to ensure all store closing procedures are adhered to.
Cashier
Wendy's
Hillside, IL
07.2009 - .1 -1
- Maintained high standards of customer service during high-volume, fast-paced operations Communicated clearly and positively with coworkers and management Mastered point-of-service (POS) computer system for automated order taking Handled currency and credit transactions quickly and accurately Assisted management with inventory control and stock ordering Assist customers with their needs to increase customers satisfaction.
Education
Associate of Arts - Cosmetology
International Salon and Spa Academy
Colorado Springs, COCurrent
Skills
- Customer-oriented
- Consistently meets sales goals
- Credit card transactions
- Retail sales
- POS systems knowledge
- Upselling techniques
- Merchandising
- Stocking
Timeline
Nanny
Childcare Provider
08.2014 - Current
Sales Associate
Plato's Closet
04.2014 - 08.2014
Sales Associate
Forever 21
10.2010 - 01.2014
Cashier
Wendy's
07.2009 - .1 -1
Associate of Arts - Cosmetology
International Salon and Spa Academy
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