MELANIE TILLEY
Birmingham,Alabama
Summary
Multi-talented and collaborative Administrative Manager focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset offering more than 6 years of experience. Analytical problem-solver and persuasive communicator with talent for creative solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Personal Assistant to the Owner
Domogalla Records
Birmingham, AL
09.2023 - Current
- Arranged meetings between key stakeholders at request of owner.
- Updated contact lists of vendors, suppliers and customers on behalf of the Owner.
- Coordinated meeting and work schedules for staff teams and executives.
- Maintained updated records of all financial transactions conducted by the owner.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Provided administrative support such as preparing letters, memos, faxes.
- Responded promptly to inquiries from clients or team members regarding projects handled by the owner.
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
- Made travel arrangements for employee trips and conferences.
- Developed, maintained and managed daily schedule for Owner.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
Claims Manager
Spirit Logistics
Homewood, AL
07.2023 - 09.2023
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions.
- Maintained accurate records of all claim activities including payments, denials and appeals.
- Developed procedures to streamline the claims process, improving overall efficiency.
- Identified potential fraud cases by conducting investigations into suspicious activity.
- Analyzed information gathered by investigations and reported findings and recommendations.
- Prepared detailed reports on claim status and activities for management review.
Administrative Assistant Manager
RXO Logistics
Birmingham, Alabama
11.2021 - 07.2023
- Handle customer/client complaints and claims
- Point of contact for delivery drivers
- Supported workflow of daily administrative tasks to achieve targets and deadlines
- Schedule routes of delivery drivers
- Send daily emails
- Daily use of CLM systems, as well as Microsoft and all of its components.
- Organized and maintained documents, files and records.
- Liaised between customers, executive management, other staff members and suppliers to streamline and simplify communications.
Administrative Assistant
Awakening Recovery
Jasper, Alabama
01.2017 - 10.2021
- Inventoried office supplies and managed ordering of new supplies whenever required
- Built cooperative relationship and rapport with patients and actively sought information to understand issues, needs, and expectations
- Facilitated integration and coordination of care between various health care services
- Juggled multiple cases and clients on daily basis, leveraging time management and prioritization skills to meet each clients' needs
- Maintained compliance with agency policies, HIPAA and local, state and federal regulatory guidelines
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Education
GED -
Minor High School
Adamsville, AL02-2003
Associate of Applied Science - Cybersecurity
Colorado Technical University
Colorado Springs, COSkills
- Microsoft Office Suite
- Analytical skills
- Assets recovery
- Benefits administration
- Billing
- Budgeting
- Business operations support
- Records retrieval
- Invoice Processing
- Database Entry
Affiliations
- Crocheting
- Arts
- Music
- Journaling
Certification
- CPR Certified
Typing Skills
- Accurately type 60-70 WPM
References
References available upon request.
Timeline
Personal Assistant to the Owner
Domogalla Records
09.2023 - Current
Claims Manager
Spirit Logistics
07.2023 - 09.2023
Administrative Assistant Manager
RXO Logistics
11.2021 - 07.2023
Administrative Assistant
Awakening Recovery
01.2017 - 10.2021
GED -
Minor High School
Associate of Applied Science - Cybersecurity
Colorado Technical University
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