Melanie Tilley
Adamsville,AL
Summary
Results-driven administrative professional with a strong background in optimizing office operations and enhancing resident engagement. Proven capability in managing schedules, coordinating logistics, and facilitating communication among teams, ensuring high productivity levels. Committed to maintaining organized systems and delivering accurate documentation to support seamless administrative functions.
Overview
9
9
years of professional experience
Work History
Residential Support Worker
Aletheia House
Jasper, AL
10.2024 - Current
- Supported residents in medication management to promote adherence to treatment plans.
- Collaborated with healthcare professionals to ensure comprehensive resident care.
- Cultivated positive environment through active listening and effective communication, enhancing resident engagement.
- Delivered emotional support to residents during challenging times, contributing to their overall well-being.
- Maintained accurate documentation of resident progress and incidents.
CLAIMS OFFICE MANAGER
SPIRIT LOGISTICS
07.2023 - 09.2024
- Advised regional leadership on resolution strategies based on thorough investigation and analysis of claims, facilitating informed decision-making
- Ensured compliance with client and carrier guidelines for damage claims, minimizing potential disputes and enhancing client trust
- Enhanced claims handling processes by analyzing and troubleshooting root causes of managed claims, leading to more efficient resolutions
ADMINISTRATIVE ASSISTANT
RXO LOGISTICS LAST MILE
11.2021 - 07.2023
- Processed vendor invoices, verified coding, reconciled purchase orders, and documented approvals in CLM to ensure accuracy and compliance
- Created packing lists, shipping labels, invoices, and bills of lading for shipments, facilitating streamlined logistics and delivery
- Coordinated and delegated logistics team workflow to meet demand levels
- Monitored shipment progress and provided timely customer updates on delays or transport issues, enhancing customer satisfaction
CALL CENTER MANAGER
SITEL
04.2020 - 11.2021
- Fielded escalated customer issues and resolved complaints, restoring customer loyalty and trust
- Coordinated hiring, conducted performance reviews, and facilitated training for call center staff, enhancing team capabilities
- Audited existing call center systems to identify deficiencies and develop targeted improvement strategies
- Directed monthly staff meetings to deliver updates, concerns and workflow changes
ADMINISTRATIVE COORDINATOR
AWAKENING RECOVERY
02.2017 - 04.2020
- Managed executive calendars, prioritizing critical meetings to optimize leadership time.
- Coordinated staffing and resources to ensure seamless daily office operations.
- Maintained employee personnel files in compliance with HR recordkeeping processes
- Executed manual data entry and document scanning to maintain accurate and up-to-date databases.
Education
GED -
Minor High School
Adamsville, AL02-2003
Bachelor of Arts - Applied Psychology
Southern New Hampshire University
Online05-2026
Skills
- Medication administration
- Mental health awareness
- Substance abuse awareness
- Bed checks
- Workforce management
- Transportation planning
- Administrative support
- Document preparation
- Presentation creation
- Inventory management
- Database management
- Shipping coordination
- Effective communication
- Cultural sensitivity
Hobbies and Interests
- Crocheting
- Reading
- Books
- Art
- Sightseeing
References
- Dave Clements, Former supervisor, (205) 542-8906
- Sam Schubert, Former supervisor, (678) 427-0971
- Jermaine Tillis, Former coworker, (205) 623-9730
Timeline
Residential Support Worker
Aletheia House
10.2024 - Current
CLAIMS OFFICE MANAGER
SPIRIT LOGISTICS
07.2023 - 09.2024
ADMINISTRATIVE ASSISTANT
RXO LOGISTICS LAST MILE
11.2021 - 07.2023
CALL CENTER MANAGER
SITEL
04.2020 - 11.2021
ADMINISTRATIVE COORDINATOR
AWAKENING RECOVERY
02.2017 - 04.2020
GED -
Minor High School
Bachelor of Arts - Applied Psychology
Southern New Hampshire University