Melanie Torres
Canyon Country,CA
Summary
Reliable employee seeking a new opportunity in the customer service field with growth and advancement. Since 2019, I have chosen to work in the customer services fields from food services to residential and business cleaning services. I am friendly and reliable and love the day to day interaction with people.
Overview
6
6
years of professional experience
Work History
Cashier /Customer Service Representative
Everest Burgers
04.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Residential Cleaning /Housekeeping Supervisor
Torres Cleaning Services
01.2019 - Current
- Trained and mentored all new personnel to maximize quality of service and performance.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Courtesy Clerk
Stater Brothers
06.2017 - 11.2017
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Assisted customers with large purchases by carrying items to vehicles.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Canyon High School
Canyon Country, CA05.2019
Skills
- Time Management Skills
- Guest Inquiries
- Staff Training
- Customer Service Excellence
- Customer Relations
- Service Minded
Timeline
Cashier /Customer Service Representative
Everest Burgers
04.2021 - Current
Residential Cleaning /Housekeeping Supervisor
Torres Cleaning Services
01.2019 - Current
Courtesy Clerk
Stater Brothers
06.2017 - 11.2017
High School Diploma -
Canyon High School
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