Melanie Torres
Elgin,IL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Advocate Lutheran General Hospital
01.2023 - Current
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Assistant Store Manager
Pacific Sunwear
05.2021 - 01.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Sales Associate
Pacific Sunwear
06.2019 - 05.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Elgin High School
Elgin, United States05.2021
Skills
- Customer Service
- Active Listening
- Hiring and Training
- Display Setup
- Cash Handling
- Reliable and punctual
- Attention to Detail
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Representative
Advocate Lutheran General Hospital
01.2023 - Current
Assistant Store Manager
Pacific Sunwear
05.2021 - 01.2023
Sales Associate
Pacific Sunwear
06.2019 - 05.2021
High School Diploma -
Elgin High School