Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Melanie Torres

Columbus,OH

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise, providing excellent customer service and handling heavy Machinery. Works well within team settings. Personable Front End Cashier with 3 years of experience processing customer payments through various point of sale systems. Quick and accurate while balancing cash drawer and reconciling credit machine printouts. Outstanding communication and customer engagement abilities. Flexible in scheduling and committed to punctual, reliable attendance. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Diligent Corporal, Radio Operator with 3 years of service in United States Marine Corps and valid Secret clearance. Excellent troubleshooting, diagnostic and repair abilities. Looking to apply expertise to challenging new role with room for advancement. Seasoned security team member with advanced understanding of facility, grounds, personnel and asset security practices. Highly observant and diligent with high integrity, strong attention to detail and excellent problem-solving abilities. Trained in Small arms weapons, non-lethal weapons, defensive tactics and conflict de-escalation techniques.

Overview

4
4
years of professional experience

Work History

Warehouse Associate

Cardinal Health
Groveport, OH
11.2023 - Current
  • Maintained a safe working environment by adhering to safety protocols and guidelines.
  • Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
  • Received and processed incoming shipments, verifying accuracy of items against purchase orders.
  • Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
  • Handled hazardous materials safely following prescribed regulations.
  • Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
  • Operated a Reach Truck to move materials and products in warehouse facility.
  • Regularly inspected equipment for proper functioning and cleaned it after each use.
  • Operated powered industrial trucks such as forklifts, pallet jacks or order pickers safely to move merchandise throughout the facility.

0621 Field Radio Operator

USMC Reserves
Brook Park, OH
05.2020 - Current
  • Kept radio, networking and satellite communications systems fully operational.
  • Designed, installed, calibrated and connected Controlled Cryptographic Item (CCI) radio equipment, antennas and power sources to achieve field mission objectives and support units.
  • Operated communications systems and equipment to transmit and receive messages related to waterway navigation and traffic management.
  • Operated HF/VHF radio, computer and telephone communication equipment and received, copied and delivered air traffic control messages, clearances and advisories.
  • Performed troubleshooting and maintenance on communication equipment.
  • Routinely updated and changed frequencies and cryptographic codes to maintain communications integrity.
  • Maintained operational equipment and newly installed machinery to support transmission consistency and integrity.
  • Applied problem-solving skills to diagnosing and remedying operational faults in transmission systems.
  • Kept equipment working at optimal levels by inspecting components and completing repairs.
  • Established and maintained clear and secure contact with field personnel and specific locations.
  • Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
  • Patrolled large commercial facility on irregular schedule to look for suspicious activities.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Identified suspicious activity to determine appropriate response.
  • Maintained high levels of alertness throughout shifts.
  • Maintained a high degree of situational awareness to minimize the risk of hazardous encounters.
  • Maintained responsible operation of $380,000 heavily armored vehicles while loaded with a full crew (Gunner, Vehicle Commander, Medic, Ammo Man).
  • Maintained Maintenance of all heavily armored vehicles
  • Deployed to Guantanamo Bay, Cuba to perform fenceline operations and maintain security of the entire base.
  • Assumed the role of post stander as well as the corporal of the guard assuming responsibilities to watch for the well being of the post standers.
  • Performed daily vehicle maintenance by checking fluid levels, tire wear and brake integrity.
  • Oversaw and checked proper loading and unloading of cargo on vehicles and trailers.
  • Stayed current on tactical planning and defensive strategies.

Customer Service Specialist

Dicks Sporting Goods
Easton , OH
11.2022 - 01.2023
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Met quota numbers for monthly protection plans.
  • Identified suspicious activity to determine appropriate response.
  • Monitored cashiers wellbeing and performance with customers

Loader

Lowes Home Improvement Stores
Columbus, OH
06.2022 - 12.2022
  • Positioned lifting devices to move loaded pallets, skids and boxes to designated areas.
  • Unloaded materials by hand or with equipment to help team meet work demands.
  • Checked load-related documentation to promote completeness and accuracy.
  • Monitored product movement, coordinating activities with other workers to support production.

Cashier

PetSmart
Grove City, OH
02.2022 - 12.2022
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Helped with purchases and signed customers up for rewards program.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Discounted purchases by scanning and redeeming coupons.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Used suggestive selling techniques to promote add-on sales.
  • Answered customer questions and provided store information.
  • Processed refunds for worn, damaged and broken merchandise.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Accepted cash and credit card payments, issued receipts and provided change.

Customer Service Cashier

Lowes Stores
Tiffin, OH
02.2021 - 01.2022
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers and responded to informational requests.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Recommended, selected, located and obtained products to meet customer needs.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Welcomed customers, offering assistance to help find store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Scanned items and checked pricing on cash register for accuracy.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Answered phone calls to assist customers with questions and orders.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Remained aware of surroundings and secured cash to minimize loss potential.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Offered customers carry-out service at completion of transaction.
  • Answered customers' questions and provided information on store procedures or policies.

Education

High School Diploma -

Groveport Madison High School
Groveport, OH
03.2020

Some College (No Degree) -

Tiffin University
Tiffin, OH

Skills

  • Team Collaboration
  • Container Tagging and Marking
  • Decision Making
  • Quality Assessment and Assurance
  • Problem Solving
  • Visual Inspection
  • Loading and Unloading
  • Attention to Detail
  • Cash Handling
  • Customer Service
  • Call Response and Transfer
  • Price Identification
  • Reliable and Responsible
  • Inventory Stocking
  • Product Scanning
  • Merchandise Packaging
  • Credits and Refunds
  • Honest and Dependable
  • Work Task Prioritization
  • Complaint Resolution
  • Payment Processing
  • Cooperative Attitude
  • Cash Register Operations
  • Ordering and Stocking
  • Cash Register Operation
  • Loss Prevention
  • Merchandise Restocking
  • Cryptographic Codes
  • Clear Speaking Voice
  • Equipment Maintenance
  • Accident Documentation
  • Truck Maneuvering
  • Vehicle Inspection
  • Adaptability and Flexibility
  • Preventive Maintenance Strategies

Languages

Spanish
Native/ Bilingual

Accomplishments

  • Led team to achieve Cross nation communications, earning recognition from upper management and the Navy Achievement Medal.
  • Received Sea Service Mobilization medal and Armed Forces Reserve medal for a deployment to Guantanamo Bay, Cuba to preform Fenceline Operations.
  • Earned the selected marine corps reserve medal for 3 years of service in the USMC reserve

Timeline

Warehouse Associate

Cardinal Health
11.2023 - Current

Customer Service Specialist

Dicks Sporting Goods
11.2022 - 01.2023

Loader

Lowes Home Improvement Stores
06.2022 - 12.2022

Cashier

PetSmart
02.2022 - 12.2022

Customer Service Cashier

Lowes Stores
02.2021 - 01.2022

0621 Field Radio Operator

USMC Reserves
05.2020 - Current

High School Diploma -

Groveport Madison High School

Some College (No Degree) -

Tiffin University

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Melanie Torres