Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melanie Torres

Elgin,IL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Patient Access Representative

Advocate Lutheran General Hospital
01.2023 - Current
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Greeted and assisted patients with check-in procedures.
  • Provided excellent customer service to patients and medical staff.

Assistant Store Manager

Pacific Sunwear
05.2021 - 01.2023
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Sales Associate

Pacific Sunwear
06.2019 - 05.2021
  • Engaged with customers to build rapport and loyalty.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

High School Diploma -

Elgin High School
Elgin, IL
05.2021

Skills

  • Appointment Scheduling
  • Patient Education
  • Post-Discharge Care Coordination
  • Multitasking and Organization
  • Retail Store Operations
  • Retail Management
  • Retail Employee Training
  • Retail Sales
  • Store Organization
  • Loss Prevention

Languages

Spanish
Native or Bilingual

Timeline

Patient Access Representative

Advocate Lutheran General Hospital
01.2023 - Current

Assistant Store Manager

Pacific Sunwear
05.2021 - 01.2023

Sales Associate

Pacific Sunwear
06.2019 - 05.2021

High School Diploma -

Elgin High School

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Melanie Torres