Melanie Torres

• Greet over 200 patrons a day and answer any questions members might have about using certain equipment or programs held.
• Answered phone calls and responded to emails including questions on starting/cancelling memberships, billing inquiries, and general questions.
• Worked with team members to streamline class transitions, ensuring a seamless experience for participants.
• Trained new employees, helping them understand the nuances and small details of the specific software/POS.

• Recommended and sold products, ensuring high satisfaction for every transaction.
• Assisted customers with product selection and gave product promotions.
• Provided excellent customer engagement and satisfaction.
• Worked with team members to organize and facilitate smooth operational shopping experiences.
• Earned "Gem of the Month" for Dec. 2024

• Boost sales with tailored beauty advice, enhancing customer satisfaction and loyalty.
• Manage inventory and product placement, ensuring alignment with brand standards.
• Guide clients in product choices, fostering brand trust and repeat business.
• Develop custom beauty packages, addressing individual client needs effectively.

• Processed over 100 transactions daily while maintaining accurate drawer counts.
• Assisted customers with product selection and provided product promotions.
• Worked with team members to organize and facilitate smooth operational shopping experiences.
• Educated new employees on store policies and procedures. in food handling processes and allergen control

Expected Graduation: Dec. 2026

• Dean's List: Spring 2025, Fall 2025
• Awarded: New England Scholar Award, 2026
• Relevant Coursework: Newswriting, Multiplatform Editing, Design for Digital Journalists, Mobile Journalism, Media Law, Visual Journalism

Student from Sept. 2021- Feb. 2024

• Pace University Merit Scholarship Recipient
• Extracurricular Activities: Reporter/writer for 'The Pace Chronicle', the school’s printed newspaper, member of the student-run business Pace Delivers, a late-night delivery service for students, member of PMZ, a student club surrounding writing about popular media, journalism and public relations.
• Relevant Coursework: Writing for Electronic Media, Journalism Ethics, News Reporting, Sports Journalism, Digital Photography