- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Supporting STEM education initiatives and mentorship programs
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Avid Reader
- Participating in cultural exchange programs and homestays
- Baking
- Enjoy hobbies that combine physical activity with outdoor exploration
- Exploring various forms of art, such as [activity 1], [activity 2], and [activity 3], to nurture creativity and personal growth
- Reading
- Volunteering at local animal shelters and rescue organizations
- Fundraising Events
Melanie Toste
Honeyville,UT
Summary
Detail-oriented professional with a proven track record in maintaining cleanliness and efficiency in fast-paced environments.
Dynamic front desk supervisor with expertise in customer engagement and team training. Proven ability to enhance guest satisfaction through effective complaint resolution and streamlined operations. Ready to leverage organizational skills to drive exceptional service.
Overview
7
7
years of professional experience
Work History
Dishwasher
Golden Sands Residential Living
Ocean Park, WA
10.2023 - 06.2025
- Operated commercial dishwashing equipment to maintain cleanliness and sanitation standards.
- Efficiently sorted and organized dishware to streamline the cleaning process.
- Collaborated with kitchen staff to ensure timely availability of clean utensils and plates.
- Maintained a clean and safe work environment by adhering to health regulations.
- Assisted in training new staff on proper dishwashing techniques and safety protocols.
- Conducted routine checks on dishwashing machinery to ensure optimal performance.
- Communicated effectively with team members to prioritize workload during peak hours.
- Implemented best practices for efficient waste management within the kitchen area.
Hotel Front Desk Supervisor
Super 8 Hotel
Olympia, WA
02.2023 - 02.2025
- Supervised front desk operations, ensuring efficient guest check-in and check-out processes.
- Trained and mentored new staff on customer service best practices and hotel policies.
- Resolved guest complaints promptly, enhancing overall satisfaction and loyalty.
- Implemented streamlined booking procedures, improving accuracy in reservations management.
- Coordinated with housekeeping and maintenance to uphold high standards of hotel cleanliness and functionality.
- Monitored front desk performance metrics, identifying areas for process improvement and staff development.
- Developed training materials focused on customer engagement techniques and upselling strategies.
- Led team meetings to discuss operational challenges, fostering a collaborative environment for problem-solving initiatives.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
- Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
- Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.
- Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
- Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
- Managed inventory of supplies at the front desk, ordering additional resources when necessary to maintain efficient operations.
- Conducted regular performance evaluations for front desk staff, identifying areas for improvement and providing constructive feedback.
- Improved communication among various hotel departments by implementing weekly meetings that focused on collaboration and teamwork.
- Trained new front desk staff members, improving overall team performance and knowledge.
- Utilized problem-solving skills regularly in addressing unforeseen challenges that arose during day-to-day operations at the hotel''s front desk area.
- Supervised daily shift changes, ensuring smooth transitions between staff members at the front desk.
- Coordinated with sales department on group bookings, ensuring seamless communication between departments for optimal client experience.
- Updated hotel policies as needed to comply with industry standards and local regulations, communicating these updates clearly to staff members.
- Assisted in developing promotional strategies to attract new guests and retain existing clientele.
- Implemented new reservation system to increase accuracy and convenience for guests during their stay.
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Answered phone within [Number] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Wait Staff Member
Berry Patch Farm
Ocean Park, WA
05.2018 - 04.2020
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted in food preparation, ensuring adherence to safety and hygiene standards.
- Collaborated with kitchen staff to streamline order fulfillment processes.
- Trained new wait staff on menu details and customer interaction techniques.
- Managed multiple tables efficiently, enhancing overall guest satisfaction.
- Implemented feedback mechanisms to improve service quality and efficiency.
- Coordinated with management on special events, optimizing resource allocation.
- Maintained cleanliness and organization of dining area, contributing to positive atmosphere.
Education
High School Diploma
Thompson High School
Scranton, PA01-2006
Skills
- Safety awareness
- Organizational strengths
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Administrative support
- Data collection
- Prioritization
- Punctuality
- Strong work ethic
- Attention to detail
- Time management
- Customer service excellence
Interests
Timeline
Dishwasher
Golden Sands Residential Living
10.2023 - 06.2025
Hotel Front Desk Supervisor
Super 8 Hotel
02.2023 - 02.2025
Wait Staff Member
Berry Patch Farm
05.2018 - 04.2020
High School Diploma
Thompson High School