Melanie Tousey
Port Saint Lucie,FL
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
19
19
years of professional experience
Work History
Cellular Store Manager
Treasure Coast Wireless
06.2005 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
Bachelor of Arts - Interpersonal Communications
University of Central Florida
Orlando, FL12.1998
Skills
- Report Generation
- Hourly shift management
- Promotional planning
- Partnership Building
- Team Development
- Employee Training
- Payroll Management
- Personnel development
- Supply Ordering
- Store operations
- Retail Inventory Management
- POS Systems
- Customer Service Management
Languages
Spanish
Native or Bilingual
Timeline
Cellular Store Manager
Treasure Coast Wireless
06.2005 - Current
Bachelor of Arts - Interpersonal Communications
University of Central Florida