Melanie Towers
Benton,AR
Summary
Experienced Nursing Home Administrator with a proven track record of effectively managing operations and elevating resident care standards. Committed to cultivating a culture of confidence and trust among residents, families, and staff members. Demonstrated ability to collaborate seamlessly within a team environment to achieve objectives that positively impact the lives of long-term care facility residents. Eager to secure a role within an organization where skills and expertise can be leveraged to create a significant difference.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Executive Director
Fox Ridge Assisted Living
11.2024 - Current
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
Administrator
Alcoa Pines Health & Rehab
01.2024 - 07.2024
- Increased census from 75 to 90 within a 7 month period
- Directed all operations of the building
- Including supervision of employees as assigned and monitoring their attendance and disciplinary actions
- Processed all payroll and built a new system module in the payroll process
- Responsible for Monthly Petty Cash, OLTC staffing, NHSN reporting and monthly Ombudsman report
- Daily review of the BOM module including collections, write-offs, aging and documentation for daily tasks
- Supervise all trust accounts
- Accounts receivable actions, such as paying all bills for the facility
- Strived to maximize revenue opportunities; including ancillary revenue
- Follows PPD Management and budgeting
- Participate monthly QAPI meeting's as well as Compliance meeting
- Complies with all federal regulations.
Administrator
The Pines Health And Rehab
09.2022 - 01.2024
- Responsible for a 125 bed Skilled Long Term Care facility
- Made immediate improvements in the facility systems
- Made immediate improvements in the physical plant of the facility
- Structured the admissions process to improve the facility's ability to gain census
- Maintained and managed facility staffing levels while keeping labor cost in line with financial expectations
- Maintained facility cost centers relating to supply accounts
- Possess great knowledge of the Covid-19 Infection Control guidelines and facility application
- Maintain great relationships with residents, families, and staff
- Possess great knowledge of Point Click Care and other computer programs used within the facility
- Great survey skills and knowledgeable of the LTC survey process
- Facility is a 5 star currently It was projected to be a 2 star at the time I took over, Many changes were made and we climbed to 5 star currently.
Co-Administrator
The Green House Cottages Of Poplar Grove
08.2018 - 09.2022
- Built and grew census from the ground up on new facility; grew census to 60 Medicaid, 15 private pay, and 30 Medicare within 18 months
- Oversee all new admission paperwork including Insurance Verification, Medicare Verification including prior facility stays
- Medicaid application process, as well as any and all discharge paperwork, medical equipment, transportation, and any follow up doctors appointments
- Directed daily operations within a fast paced Admission Office, including developing organizational strategies and leading implementation of quarterly marketing plans for 118 bed facility
- Utilized broad scope of industry toward directing involvement with community outsourcing entities
- Developed and maintained strong relationships with new providers, vendors, and physicians, social workers at surrounding hospitals
- Assisted in creating and implementing admission process for brand new facility
- Implemented policies to improve process of Admission's in helping to increase response time and other department heads involvement in assisting admission once patient is at facility
- Created new community ties and brand awareness of our services as well as Green House Model of Care
- Lead and directed the overall operation of facility
- Managed facility budget including labor costs, petty cash, and payables and receivables.
Marketing/Admission Director
Cottage Lane Health & Rehab
06.2017 - 08.2018
- Manage, Develop, Monitor, and Create New Market Campaigns monthly
- Work independently to establish New Relationships with Outside Referral Sources
- Target Network of Referral Sources, while providing information via Marketing Materials or Presentations as needed
- Launched Marketing Strategies which resulted in Census increasing from 82 residents to 94 with a Budget of 88 in 9 month time frame
- Executed in identifying Out of Network Providers to bring into In-Network status with facility
- Executed entire application process along with all supporting documentation from beginning to end until contracts are complete and official
- Launched 'Lunch & Learns' with Hospitals, Senior Citizen Centers, Assisted Livings, LTAC, and Longevity Centers
- Work directly with Case Mangers, RNs , Social Workers, and Doctors to achieve best placement and Care Plan for discharging patients focusing on short term rehab placement
- Oversaw all new admission paperwork including Insurance Verification, Medicare Verification including prior facility stays
- Medicaid application process, as well as any and all discharge paperwork, medical equipment, transportation, and any follow up doctors appointments
- Market directly to Hospitals, Hospice Companies, Geriatric Doctors, Longevity Centers, Senior Citizen Centers, Geri- Psych Units, Assisted Livings as well as LTAC
- Input all ICD 10 Diagnosis Codes for Insurance Verification as well as obtaining one time verification waiver to enter facility.
Assistant Administrator/Human Resources
Hope Health Care
03.2016 - 03.2017
- Assistant Administrator for a 120 bed dually certified licensed Long Term Care facility, including a 32 bed Dementia Care unit
- Oversaw facility regulatory compliance, company compliance, and all total aspects of care
- Managed all company and regulatory compliance concerning new hires and existing employees
- Assist with daily operation of facility that resulted in turn around of facility
- Assist in marketing and admission process of new admissions
- Assist nursing department by assisting in maintaining of nursing systems
- Managed all staff education and in-servicing
- Facilitated entire hiring process for new employees, including maintaining regulatory and company compliance with all required back ground information and survey components
- Oversaw all Workers Compensation for facility
- Executed payroll monthly as well as ensuring accuracy of staff paychecks
- Managed facility compliance of employee TB verification, FBI background checks, Arkansas State Police checks, Medicaid exclusion checks, National and Federal background checks, and registry checks
- Directed all new employee orientation
- Managed all employee insurance from initial setup through open enrollment.
Human Resources/Marketing
Reliance Health Care
08.2014 - 03.2016
- Human Resource and Marketing Director for a 120 bed dually certified licensed Long Term Care facility
- Oversaw entire payroll system and ensuring accuracy of staff paychecks
- Incorporated and stream-lined all required employment background checks and employee file compliance
- Assisted Business Office Manager
- Facilitated all staff orientation and new hire education
- Directed staff education and in-servicing
- Launched new marketing strategy to bring census from 63 to 70 and maintain that number for 6 months
- Executed all new admission paperwork.
Owner/Software Analyst
Grayco Software
05.2006 - 07.2010
- Owner operator of Grayco, a banking software and website design company
- Directed and Designed marketing strategies for our own personally owned company in which banking software was produced and sold
- Launched banking software design that allowed for funds to be transferred from one account to another, identification verification, credit checks, and to make sure that all privacy regulations are within government regulations
- Provided integration by communicating with numerous platforms, to ensure accounts were set up accurately.
Bank Vice President/Branch Manager
UMB Bank
06.2000 - 07.2005
- Bank Vice President and Branch Manger of UMB Bank in Monett Missouri
- Maintained regulatory and company compliance while meeting customer satisfaction
- Manage daily supervision of operations, personnel, and coordination of customer service, consumer lending, and business development activities of the branch
- Directly supervised 20 branch employees
- Managed daily operations such as balancing vault, audits, new account analysis, and daily budget
- Oversaw expanding customer base through successful marketing campaigns
- Supervised all Business Development with customer relations within the community
- Open and managed Commercial Accounts, Trust Accounts, Checking and Savings Accounts
- Balance Vault at end of day operations and follow compliance and federal regulations
- Licensed to sell Insurance and Bonds for the facility
- Achieved at selling over 1.2 million dollars in annuity's quarterly for 2 years in a row
- I was ranked #3 in the entire company based upon sales.
Education
Bachelor of Science Finance/Business Administration -
University of Central Missouri
Warrensburg, MOSkills
- Built and grew census from initial operations of facility with occupancy of 118 and grew census to 105 within 18 months
- Operations management
- Project oversight
- Strong communication skills
- Occupancy strategies
- Multidisciplinary team collaboration
- Staff training and development
Certification
Licensed Nursing Home Administrator-July 2020
Timeline
Executive Director
Fox Ridge Assisted Living
11.2024 - Current
Administrator
Alcoa Pines Health & Rehab
01.2024 - 07.2024
Administrator
The Pines Health And Rehab
09.2022 - 01.2024
Co-Administrator
The Green House Cottages Of Poplar Grove
08.2018 - 09.2022
Marketing/Admission Director
Cottage Lane Health & Rehab
06.2017 - 08.2018
Assistant Administrator/Human Resources
Hope Health Care
03.2016 - 03.2017
Human Resources/Marketing
Reliance Health Care
08.2014 - 03.2016
Owner/Software Analyst
Grayco Software
05.2006 - 07.2010
Bank Vice President/Branch Manager
UMB Bank
06.2000 - 07.2005
Bachelor of Science Finance/Business Administration -
University of Central Missouri
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