- Getting involved in local advocacy groups to promote positive change in the community
- Community Cleanup
- Advocacy Campaigns
- Fundraising Events
- Animal Welfare Advocacy
- Environmental Stewardship
Melanie Tucker
Santa Rosa,CA
Summary
Dynamic Case Manager with a proven track record at Golden Gate Regional Center, excelling in client advocacy and critical thinking. Expert in documentation and reporting, I effectively navigated complex cases, enhancing client well-being and self-sufficiency. Skilled in relationship building, I fostered strong connections, ensuring clients received essential services and support.
Overview
12
12
years of professional experience
Work History
Case Manager /Social Worker
Golden Gate Regional Center
05.2013 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiencyself sufficiency .
Sales Associate
Sur La Table
01.2014 - 10.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
Education
Master of Science - Social Work
San Francisco State University
San Francisco, CA05-2005
Master of Social Work - Social Work
San Francisco State University
San Francisco, CA05-2005
Skills
- Active listening
- Documentation and reporting
- Relationship building
- Conflict resolution
- Client advocacy
- Critical thinking
Interests
Timeline
Sales Associate
Sur La Table
01.2014 - 10.2015
Case Manager /Social Worker
Golden Gate Regional Center
05.2013 - Current
Master of Science - Social Work
San Francisco State University
Master of Social Work - Social Work
San Francisco State University
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