Melanie Turner
Macon,GA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
2
2
years of professional experience
Work History
Office Manager
Caliber Collision
03.2023 - Current
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Interacted with customers by phone, email, or in-person to provide information.
Portfolio Manager
BMW Of Macon
09.2021 - 02.2023
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Assisted with onboarding new clients and securing paperwork completion.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
High School Diploma -
Hopewell Academy
Byron, GA05.2017
Skills
- Scheduling and calendar management
- Task Delegation
- Strategic Planning
- Documentation And Reporting
- Decision-Making
- Excellent multi-tasking ability
- Computer Skills
- Team Leadership
- Good Judgment
- Data Entry
- Customer and client relations
Timeline
Office Manager
Caliber Collision
03.2023 - Current
Portfolio Manager
BMW Of Macon
09.2021 - 02.2023
High School Diploma -
Hopewell Academy