Summary
Overview
Work History
Education
Skills - Additionalskills
Certification
Timeline
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MELANIE URBINA

Ontario,CA

Summary

Experienced with food preparation and customer service. Utilizes teamwork and communication to enhance dining experience. Track record of maintaining cleanliness and adhering to safety standards. Professional with hands-on experience in food service, prepared to contribute effectively. Reliable and dependable, with commitment to high standards and delivering quality service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Lead Barista

Wish You Were Here
06.2022 - Current
  • Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
  • Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
  • Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
  • Keep work area stocked
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.

SERVER

Biest
06.2022 - 12.2022
  • Serve food and beverages while maintaining high quality formal table service
  • Provide recommendations while also answering questions based off the menu
  • Organizing reservations
  • Perform side work and closing and opening tasks which include; sweeping, mopping, cleaning silverware to then do rollups for presentation
  • Pre-buss and buss all tables so that guest can be seated in a timely fashion

BARISTA

Le Pain Quotidien
08.2021 - 02.2022
  • Prepared and served hot or cold drinks such as coffee and tea
  • Maintained inventories by replenishing coffee supply
  • Stocked coffee brew equipment; maintaining supplies such as pastries and cookies for coffee bar
  • Promoted coffee consumption by educating guest
  • Serviced guests and took orders through register

Education

Associates Degree - Science for Kinesiology

Citrus College
Glendora, Ca
06.2020

Skills - Additionalskills

  • Communication
  • Customer Service
  • Time Management
  • Staff Training
  • Adaptable
  • Multi-tasking

Certification

  • Certified Patient Care Technician/Assistant (CPCT/A) - National Healthcareer Association.

Timeline

Lead Barista

Wish You Were Here
06.2022 - Current

SERVER

Biest
06.2022 - 12.2022

BARISTA

Le Pain Quotidien
08.2021 - 02.2022

Associates Degree - Science for Kinesiology

Citrus College

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MELANIE URBINA