Melanie Usman
3668 Farmington Ct Myrtle Beach,SC
Summary
Dedicated front desk agent skilled in guest check-in, reservation management, and conflict resolution. Committed to delivering exceptional customer service and enhancing guest experiences. Detail-oriented front desk agent with expertise in guest relations and reservation management. Proven ability to enhance customer satisfaction through effective conflict resolution and efficient payment processing. Ready to contribute positively to the guest experience. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Westgate myrtle beach Ocean front
Myrtle Beach, South Carolina
06.2023 - Current
- Greeted guests warmly upon arrival and check-in.
- Assisted with guest inquiries and provided information about hotel services.
- Managed reservations and updated booking systems efficiently.
- Handled cash transactions and processed payments accurately.
- Coordinated with housekeeping to ensure room readiness for guests.
- Responded to guest complaints and resolved issues promptly.
- Maintained a clean and organized front desk area at all times.
- Collaborated with team members to improve guest experience consistently.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided excellent customer service while upholding company policies.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Resolved customer complaints promptly and courteously.
- Inputted guest information into computer system accurately and securely.
- Processed payments accurately and efficiently.
- Managed cash drawer responsibly throughout shift.
- Provided information about hotel amenities, services, and local attractions.
- Verified accuracy of room rates and other charges during check-in process.
RCA Rural Carier Asistance
USPS, United States Postal Service
Myrtle Beach, South Carolina
03.2022 - 06.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Tongohin National High School
Philippines03-1997
Skills
- Guest check-in
- Reservation management
- Payment processing
- Front desk operations
- Customer service
- Conflict resolution
- Managing inbound and outbound phone calls
- active listening
- Time management
Timeline
Front Desk Agent
Westgate myrtle beach Ocean front
06.2023 - Current
RCA Rural Carier Asistance
USPS, United States Postal Service
03.2022 - 06.2023
High School Diploma -
Tongohin National High School