Melanie Vail
Grand Rapids,MI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Fulfillment Expert
Target
07.2023 - Current
- Maintained inventory records and updated information regarding stock availability in the computer system
- Utilized scanning equipment for picking, packing and shipping orders
- Assembled boxes or other containers and packed items carefully to ensure safe shipment
- Prepared orders for shipment by wrapping packages securely with protective materials such as bubble wrap or foam padding
- Stacked cartons on pallets according to size and weight specifications
- Provided assistance in maintaining a clean working environment within the warehouse
- Participated in employee safety training sessions
- Assisted in training and supervising staff members
Sales Associate
Party City
08.2021 - 05.2023
- Greeted customers and provided exceptional customer service
- Answer phone calls regarding questions or concerns customers have, while also using a multiline phone system
- Organized balloons in various colors and sizes according to customer requests
- Assembled balloon bouquets and centerpieces for different types of events
- Provided instructions on how to assemble the balloons into sculptures and decorations
- Greeted customers and answered any questions they had about the store's products and services
- Issued receipts, refunds, credits or change due to customers
- Stocked shelves with merchandise when needed
- Identified training needs of staff and developed appropriate training plans for them
General Merchandiser
Walmart
10.2020 - 03.2021
- Facilitated daily store operations, including replenishing stock and organizing merchandise displays
- Answer phone calls with any question of products that customers have
- Inspected products for quality assurance purposes prior to stocking shelves
- Assisted customers in locating desired items and provided advice on product features
- Adhered strictly to safety regulations when handling hazardous materials such as cleaning supplies or chemicals
Education
High School Diploma -
Kenowa Hills High School
Grand Rapids, MI06.2022
Skills
- Inventory management
- Order processing
- Logistics coordination
- Time management
- Problem-solving
- Proficient in Microsoft Word, Excel, and Powerpoint
- Adaptability
- Logistics planning
- Stock control
Timeline
Fulfillment Expert
Target
07.2023 - Current
Sales Associate
Party City
08.2021 - 05.2023
General Merchandiser
Walmart
10.2020 - 03.2021
High School Diploma -
Kenowa Hills High School
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