Overview
Work History
Education
Skills
Management Responsibilities
Timeline
Generic

Melanie Vallone

Arvada,CO

Overview

26
26
years of professional experience

Work History

Owner

MellyBell's Custom Creations
Arvada, CO
09.2017 - Current
  • Built successful online business from ground up, collecting capital, setting up online presence and managing customer interactions.
  • Produce, pack, and ship customer orders.
  • Create customized items per customer requests.
  • Provide friendly and personalized customer service, and respond promptly to customer inquiries.
  • Take pictures of the product and create listings for items sold in the shop.
  • Create and manage website content, including product descriptions, customer reviews, and promotional materials.
  • Implement customer service policies to ensure satisfaction with online purchases.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Maintain inventory of physical goods available for sale online.
  • Confer with customers to understand needs and finalize purchase orders.
  • Keep records for production, inventory, income, and expenses.
  • Resolved customer concerns and answered questions quickly to maximize satisfaction.

Store Manager

Blockbuster Video
Richmond Hill, GA
03.2009 - 04.2011
  • Management responsibilities above
  • Monitored and managed the permanent closing of the location, including running sales on products to move them quickly, boxing, and shipping merchandise back to corporate.

Assistant Store Manager

Build-A-Bear Worshop
Littleton, CO
08.2006 - 04.2008
  • Management responsibilities above
  • Hosted birthday parties, made sure the participants stayed within budget and had a fun, unique experience.

Store Manager

Blockbuster Video
Princeton, NJ
08.1998 - 09.2006
  • Management responsibilities above
  • Managed 8 different locations, including corporate and franchise stores, as well as overseeing the opening of brand new locations.
  • The first store in the franchise history to receive 10 consecutive 100% on mystery shopper, continued that record for 17 months.
  • Was the Store manager of the year two out of the three years, running the franchise location.

Education

High School Diploma -

Hillsborough High School
Hillsborough, NJ
06.1998

Some College (No Degree) - Business Administration

Raritan Valley Community College
Branchburg, NJ

Skills

  • Customer Relations
  • POS Systems Operations
  • Stock Management
  • Records Management
  • Loss Prevention
  • Store Organization
  • Time Management
  • Store Merchandising
  • Staff Management

Management Responsibilities

  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Processed daily paperwork, balanced register drawers, and produced staffing schedules.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Updated and maintained store signage and displays.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Educated customers on special pricing opportunities and company offerings.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Meeting daily, weekly, and monthly sales goals.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Unloaded shipments, checked in merchandise, stocked shelves with newly arrived items, and moved existing stock around as necessary.

Timeline

Owner

MellyBell's Custom Creations
09.2017 - Current

Store Manager

Blockbuster Video
03.2009 - 04.2011

Assistant Store Manager

Build-A-Bear Worshop
08.2006 - 04.2008

Store Manager

Blockbuster Video
08.1998 - 09.2006

High School Diploma -

Hillsborough High School

Some College (No Degree) - Business Administration

Raritan Valley Community College

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Melanie Vallone