Melanie Vargas
Lakeland,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty, Also To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Key Sales Associate
Dollar General Store
04.2022 - 02.2023
- Provided guidance to new team members on company policies, procedures, and best practices to enhance overall store operations.
- Demonstrated expertise in product features, benefits, and uses while engaging with potential buyers during sales presentations or demonstrations.
- Increased sales revenue by maintaining thorough knowledge of store inventory and current promotions.
- Exceeded monthly sales goals consistently by effectively upselling products to customers.
- Collaborated with team members to achieve a high level of store performance and customer satisfaction.
Retention Representative
Charter Communications, Spectrum
02.2023 - 08.2023
- Developed product demonstrations and presentations for customers.
- Adhered to appropriate legal scripting when required.
- Developed new strategies for customer retention activities.
- Cross-trained and provided backup support for organizational leadership.
- Sought ways to improve processes and services provided.
- Responded proactively and positively to rapid change.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Warehouse Worker
Amazon
10.2023 - 03.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Completed cycle counts and monthly inventory.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Assembled pallets and crates for secure transportation of materials.
Customer Service Representative
Primo Water
03.2024 - Current
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Auburndale Senior High School
Auburndale, FL05.2021
Skills
- Report Generation
- Product Knowledge
- Complaint resolution
- Retail store support
- Key holder experience
- De-Escalation Techniques
- Call Center Operations
- Service Recommendations
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Primo Water
03.2024 - Current
Warehouse Worker
Amazon
10.2023 - 03.2024
Retention Representative
Charter Communications, Spectrum
02.2023 - 08.2023
Key Sales Associate
Dollar General Store
04.2022 - 02.2023
High School Diploma -
Auburndale Senior High School