Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Melanie Venegas

Naples,FL

Summary

Experienced with cash handling, customer interaction, and problem solving in fast-paced retail settings. Uses great communication skills to provide a positive client experience and smooth transaction processes. Track record of accurate financial management and effective customer service. Demonstrated ability to keep sterile settings and communicate effectively with a diverse population.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Phlebotomist

NCH Medical Group
08.2024 - Current
  • Performed venipuncture and collected blood specimens from patients in a fast-paced clinical setting.
  • Ensured proper patient identification, labeling of specimens, and accurate documentation of all procedures.
  • Maintained strict adherence to infection control protocols and safety standards during blood collection process.
  • Demonstrated excellent customer service skills by providing compassionate care to patients during phlebotomy procedures.
  • Collaborated with healthcare team members to prioritize specimen collection based on patient needs and laboratory requirements.
  • Responded promptly to urgent requests for STAT orders or difficult venous access situations with professionalism and efficiency.

Hostess

Darden Restaurants
01.2023 - 12.2024
  • Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere.
  • Provided accurate wait time estimates to guests, minimizing customer dissatisfaction.
  • Managed a high volume of phone calls while maintaining excellent phone etiquette standards.

Front End

Sam's Club
03.2024 - 08.2024
  • Provided great customer service by welcoming and assisting clients at the front-end cashier.
  • Collaborated with team members to fulfill daily sales targets and store objectives.
  • Interacted with team members to develop creative sales strategies, resulting in an improvement in overall team performance.
  • Provided great customer service by immediately and satisfactorily resolving concerns and issues.
  • Resolved escalated customer complaints professionally, identifying appropriate solutions to ensure customer retention.

Server

Pineapple House Assisted Living Facility
07.2023 - 03.2024
  • Provided compassionate care and support to residents in an assisted living facility.
  • Created a safe and comfortable environment for residents by maintaining cleanliness and organization in their living spaces.
  • Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction.
  • Collaborated with kitchen staff to ensure timely delivery of food orders to customers.


Education

College - Criminal Justice

Florida SouthWestern College
Naples, FL
05-2026

High School Diploma -

Lorenzo Walker Technical High School
Naples, FL
05.2024

Skills

  • Effective multitasking
  • Strong work ethic
  • Patience and empathy
  • Great communication skills
  • Sales expertise
  • Order accuracy
  • Guest relations management
  • Complaint handling
  • Guest complaint resolution
  • Recording data
  • Foreign language proficiency

Certification

  • CPR Certification
  • Driver's License

Languages

Spanish- Fluent

Timeline

Phlebotomist

NCH Medical Group
08.2024 - Current

Front End

Sam's Club
03.2024 - 08.2024

Server

Pineapple House Assisted Living Facility
07.2023 - 03.2024

Hostess

Darden Restaurants
01.2023 - 12.2024

College - Criminal Justice

Florida SouthWestern College

High School Diploma -

Lorenzo Walker Technical High School

Similar Profiles

CREATE PROFILE
Melanie Venegas