Melanie Vera
Grand Island,NE
Summary
A dedicated and bilingual professional with over 5 years of experience and a passion for continuous learning. Skilled at resolving conflicts and concerns with a positive attitude. Eager to contribute interpersonal expertise and to serve organization in the best way possible with sheer determination and commitment.
Overview
6
6
years of professional experience
Work History
Barista
Daily Dose Coffee
01.2023 - Current
- Practice good listening skills to ensure accurate drink orders
- Happily fulfill customer orders and memorize 50+ menu items including hot and cold drinks, seasonal offerings and food items.
- Work collaboratively with team members to ensure smooth operation during busy periods.
- Support training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Front Desk Receptionist
Ken's Auto Service Center
10.2023 - Current
- Manage 50+ phone calls per day, directing inquiries to appropriate personnel for prompt resolution.
- Deliver outstanding first impressions by warmly greeting visitors upon arrival at front desk.
- Collect deposits, fees, and payments.
- Accurately schedule appointments, and communicate with customers about their vehicle
- Contribute to increased online reviews by consistently providing stellar customer service experiences at front desk reception area for diverse clientele.
- Politely address any customer complaints, escalating to management when necessary.
Physical Therapy Technician
Central Nebraska Rehabilitation Services
12.2022 - 10.2023
- Prepared patients to meet with physical therapists.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Facilitated conversations between Spanish speaking patients and Therapists.
Pharmacy Sales Clerk
U-Save Pharmacy
04.2018 - 10.2021
- Managed approximately 50+ incoming phone calls across several phone lines, taking prescriptions, answering questions, and resolving customer concerns
- Completed cash register transactions using pharmacy register system.
- Supported Pharmacists with day-to-day activities.
Education
High School Diploma -
Grand Island Senior High School
Grand Island, NE05.2017
Skills
- Listening and problem-solving skills
- Tech-savvy
- Exceptional communication and interpersonal skills
- Team collaboration
- Patient and empathetic
- Fast learner
- Fluent in both English and Spanish, with strong verbal and written communication abilities
Timeline
Front Desk Receptionist
Ken's Auto Service Center
10.2023 - Current
Barista
Daily Dose Coffee
01.2023 - Current
Physical Therapy Technician
Central Nebraska Rehabilitation Services
12.2022 - 10.2023
Pharmacy Sales Clerk
U-Save Pharmacy
04.2018 - 10.2021
High School Diploma -
Grand Island Senior High School
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