Melanie Vera
Gainesville,TX
Summary
Results-oriented professional with a proven track record of achieving goals in various endeavors. Possesses strong determination and unwavering focus, consistently striving to excel in every task. Adapts to new challenges and overcomes obstacles with a relentless work ethic, delivering exceptional outcomes. Committed to continuous growth and improvement, ready to leverage skills and drive to make a significant impact in any role taken on.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
La Villa Grande
Gainesville, TX
03.2024 - Current
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Drive-Thru Cashier
Dairy Queen
Gainesville, TX
03.2024 - 08.2024
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Followed company policies and procedures regarding cash handling.
Grocery Store Cashier
Tom Thumb Food and Pharmacy
Gainesville, TX
09.2023 - 02.2024
- Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
- Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
- Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Maintained knowledge of current sales promotions, policies regarding payment, and security practices to provide accurate information to customers.
- Assisted store management in maintaining a clean and organized shopping environment for optimal customer experience.
- Assisted customers in locating items throughout the store efficiently, providing knowledgeable guidance on products as needed.
- Collaborated with team members to restock shelves, ensuring product availability and appealing store presentation.
Education
Acellus Academy
Virtual Academy Skills
- Cleaning Experience
- Effective Time Management
- Polite Call Management
- Point Of Sale Operation
- Fundamental Mathematics
- Rapid Learner
- Guest services
- Customer service
- Effective Organizational Skills
- Effective Communication
- Conversational Spanish Skills
- Hospitality
Timeline
Restaurant Hostess
La Villa Grande
03.2024 - Current
Drive-Thru Cashier
Dairy Queen
03.2024 - 08.2024
Grocery Store Cashier
Tom Thumb Food and Pharmacy
09.2023 - 02.2024
Acellus Academy