Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Custom
Timeline
Generic

Melanie Vidal

Benicia,CA

Summary

Reliable professional in logistics and materials handling, known for high productivity levels and efficient task completion. Possess specialized skills in inventory management, safe lifting techniques, and equipment operation. Excel in time management, teamwork, and adaptability, ensuring seamless operations in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Package Handler

FedEx Ground
San Leandro, CA
12.2021 - 09.2024
  • Inspected packages for damages or defects and recorded any issues found.
  • Organized packages according to type, size, destination, and other specifications.
  • Stacked boxes onto pallets in an efficient manner.
  • Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
  • Ensured compliance with postal regulations regarding hazardous materials handling.
  • Collaborated with team members on tasks such as sorting mail into designated bins.
  • Assisted in training new employees on package handling processes.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.

Warehouse Associate

Amazon
Santa Clara, CA
10.2020 - 11.2021
  • Maintained accurate inventory records through manual and computerized systems.
  • Performed cycle counts to ensure accuracy of inventory levels.
  • Packed goods for shipment in accordance with customer instructions.
  • Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
  • Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
  • Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.
  • Assisted in loading finished goods onto delivery vehicles as required.
  • Checked all outgoing shipments to ensure accuracy prior to dispatch.
  • Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.

Cust6mer Service Representative

Call 24 Communications
Pleasant Hill, CA
05.2019 - 10.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing front-line customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.

Payment Adjustment Specialist

ARS National Services
Jacksonville, FL
01.2018 - 02.2019
  • Developed and maintained comprehensive records of customer service transactions.
  • Analyzed customer feedback to identify areas for improvement in the adjustment process.
  • Conducted detailed research on customer inquiries to provide accurate solutions.
  • Resolved complex disputes between customers and vendors concerning adjustment issues.
  • Reviewed customer requests for adjustments and determined appropriate action plans.
  • Assisted with the development of new strategies for handling adjustments efficiently.
  • Ensured compliance with all applicable laws, regulations, policies, and procedures related to adjustments.
  • Maintained up-to-date knowledge of product offerings, pricing models, and other relevant information related to adjustments.
  • Collaborated with internal departments to ensure timely resolution of customer complaints related to adjustments.

Collector III

PNC Mortgage
Jacksonville, Florida
10.2011 - 10.2015
  • Managed customer accounts by obtaining payment information and updating records.
  • Verified customer account balances and processed payments accordingly.
  • Researched delinquent accounts to identify sources of delinquency, such as late payments or insufficient funds.
  • Negotiated payment arrangements with customers who were past due on their accounts.
  • Maintained accurate records of all collection activities in the system database.
  • Assisted customers with inquiries regarding billing statements and account status.
  • Provided guidance and assistance to customers who were facing financial difficulties.
  • Processed refunds, chargebacks, or other forms of compensation for dissatisfied customers.
  • Participated in regular meetings with internal staff to discuss strategies for improving collections efforts.

Collector II

ADT Security
Jacksonville, Florida
10.2009 - 10.2011
  • Managed customer accounts by obtaining payment information and updating records.
  • Verified customer account balances and processed payments accordingly.
  • Researched delinquent accounts to identify sources of delinquency, such as late payments or insufficient funds.
  • Negotiated payment arrangements with customers who were past due on their accounts.
  • Maintained accurate records of all collection activities in the system database.
  • Assisted customers with inquiries regarding billing statements and account status.
  • Conducted skip tracing to locate missing customers with overdue accounts.
  • Investigated disputed claims and made appropriate adjustments when necessary.
  • Attended training sessions offered by creditors or third-party vendors regarding new collection techniques.

Education

Bachelor of Arts - Accounting

University of The Virgin Islands
Charlotte Amalie, VI
04-1997

Skills

  • Forklift Operation
  • Freight Handling
  • Material storage
  • Truck loading
  • Merchandise tracking
  • Package scanning

Affiliations

  • Full-time Bible Teacher
  • Passionate cook

Accomplishments

  • Basic First Aide Certification
  • TSOL Certification(IOA)

Custom

  • As a Full-time Bible teacher I volunteer my time helping interested ones by means of God's Word. We find much joy in this work and wholeheartedly desire that all that we meet gain that same joy by means of a study of the Bible. We are committed to giving of our time to contribute to a better society. This is done not only by means of ministerial activities but also through hard work and dedication in whatever the task that we undertake, to include our secular employment.

Timeline

Package Handler

FedEx Ground
12.2021 - 09.2024

Warehouse Associate

Amazon
10.2020 - 11.2021

Cust6mer Service Representative

Call 24 Communications
05.2019 - 10.2020

Payment Adjustment Specialist

ARS National Services
01.2018 - 02.2019

Collector III

PNC Mortgage
10.2011 - 10.2015

Collector II

ADT Security
10.2009 - 10.2011

Bachelor of Arts - Accounting

University of The Virgin Islands

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Melanie Vidal