Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melanie Villafane

Amityville,United States

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

13
13
years of professional experience

Work History

Veterinary Assitant

Banfield Pet Hospital
07.2020 - Current
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.

Receptionist

Rosenberg Fortuna & Laitman LLP
02.2018 - 03.2020
  • Answered approximately more than 50 phone calls accordingly per day
  • In charge of helping out the Assistant Secretaries
  • Filing and Scan documents into the right directory
  • Greet clients.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.

Customer Service and Call Center Representative

Renewal By Andersen
09.2016 - 01.2018
  • Set appointments and consultations for the replacement of Andersen windows and doors via phone and desktop
  • Interacted with customers in the call center's showroom
  • Translated numerous time for Spanish speaking customers during appointment confirmations
  • Received awards for great customer service and maintaining our "Core Values".
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Sales Associate

Estelle's Dressy Dresses
12.2014 - 05.2016
  • In charge of making sure the floor is organized and presentable for the customers to see
  • Clean and maintain the fitting rooms
  • Give customers advice on the clothing available, etc.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Cashier

Panera Bread
11.2012 - 02.2014
  • In charge of opening and closing the register
  • Greeted customers entering store and responded promptly to customer needs.
  • In charge of keeping the restaurant clean.

Sales Associate

Burlington Coat Factory
04.2011 - 07.2013
  • Greeted customers at the door
  • In charge of the fitting rooms and keeping them clean
  • Assisting customers with their questions concerning store products, etc.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Sales Associate

Forever 21
04.2012 - 06.2012
  • Provided quality services and support in various areas
  • Assisted sales team with incoming request for new services
  • Maintained the floor to keep neatness
  • Assisted customers with their everyday questions.

Education

Bachelor of Science - Biology

Suny Empire State University
Garden City
05.2024

Associate of Arts - Graphic Design

Briarcliffe College
Bethpage, NY
05.2012

High School Diploma -

Walter G O'Connell High School
Copiague, NY
06.2009

Skills

  • Bilingual (Spanish)
  • Administrative Support
  • Appointment Scheduling
  • 60 wpm typing speed
  • Data Entry
  • Patient Flow Management

Languages

Spanish
Native or Bilingual

Timeline

Veterinary Assitant

Banfield Pet Hospital
07.2020 - Current

Receptionist

Rosenberg Fortuna & Laitman LLP
02.2018 - 03.2020

Customer Service and Call Center Representative

Renewal By Andersen
09.2016 - 01.2018

Sales Associate

Estelle's Dressy Dresses
12.2014 - 05.2016

Cashier

Panera Bread
11.2012 - 02.2014

Sales Associate

Forever 21
04.2012 - 06.2012

Sales Associate

Burlington Coat Factory
04.2011 - 07.2013

Bachelor of Science - Biology

Suny Empire State University

Associate of Arts - Graphic Design

Briarcliffe College

High School Diploma -

Walter G O'Connell High School

Similar Profiles

CREATE PROFILE
Melanie Villafane