MELANIE VILLALOBOS
HOUSTON,TX
Summary
Adept Tax Assessor from HARRIS COUNTY, I excel in organizational competencies and problem-solving, ensuring compliance and enhancing customer satisfaction through effective communication and decision-making. Supervised at Dairy Queen, achieving operational excellence and coaching for peak performance. My continuous learning attitude and attention to detail drive results and foster reliability.
Overview
5
5
years of professional experience
Work History
Tax Assessor
HARRIS COUNTY
HOUSTON, TX
08.2021 - Current
- Ensured compliance with local, state, and federal regulations regarding property taxation and valuation procedures.
- Managed a diverse caseload of residential, commercial, and industrial properties to guarantee fair assessments for all taxpayers.
- Updated assessment methodologies as needed to reflect changes in market conditions or regulatory requirements.
- Reduced taxpayer appeals by providing clear explanations of assessments and addressing concerns promptly.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Handled escalated customer concerns with diplomacy and tact, finding agreeable solutions that satisfied both parties.
Night Shift Manager
Dairy Queen
HOUSTON, TX
06.2019 - 07.2021
- Prepared materials for following shift.
- Ran nightly reports closing out various accounts and detailing daily activities.
- Achieved consistent compliance with company standards, adhering to local regulations governing nighttime business operations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Completed routine store inventories.
- Monitored financial transactions, ensuring accuracy in cash handling and reporting procedures.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
Education
High School Diploma -
AUSTIN HIGH SCHOOL
Houston, TX06.2021
Skills
Strong Communication Skills
Continuous Learning Attitude
Active listening abilities
Organizational Competencies
Problem-Solving
Time Management
Attention to Detail
Multitasking
Reliability
Excellent Communication
Decision-Making
Timeline
Tax Assessor
HARRIS COUNTY
08.2021 - Current
Night Shift Manager
Dairy Queen
06.2019 - 07.2021
High School Diploma -
AUSTIN HIGH SCHOOL