Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Melanie Wallace

Covington,GA

Summary

Proven Service Advisor at Butler Ford Mercury of Milledgeville, adept in vehicle assessment and customer service, consistently exceeded sales targets and achieved high customer satisfaction. Leveraged strong work ethic and excellent communication to foster trust and loyalty, enhancing team productivity and operational efficiency. Skilled in multitasking and organization, contributed to significant process improvements. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Overview

6
6
years of professional experience

Work History

Service Advisor

Butler Ford Mercury of Milledgeville
09.2023 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
  • Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.
  • Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
  • Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
  • Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Increased efficiency and team productivity by promoting operational best practices.

Service Advisor

Jimmy Britt Chevrolet
04.2021 - 08.2023
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.

Service Advisor

John Miles Chevrolet
02.2018 - 04.2021
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.

Education

High School Diploma -

Daytona State College
Daytona Beach, FL
06.1989

Skills

  • Customer Service
  • Computer Skills
  • Multitasking and Organization
  • Vehicle assessment
  • Strong Work Ethic
  • Listening Skills
  • Attention to Detail
  • Excellent Communication
  • Service Estimates

Accomplishments

  • Documented and resolved mechanical issue which led to completed repairs to customers vehicles

Timeline

Service Advisor

Butler Ford Mercury of Milledgeville
09.2023 - Current

Service Advisor

Jimmy Britt Chevrolet
04.2021 - 08.2023

Service Advisor

John Miles Chevrolet
02.2018 - 04.2021

High School Diploma -

Daytona State College

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Melanie Wallace