Summary
Overview
Work History
Education
Skills
Certification
Timeline
Receptionist
Melanie Wallace

Melanie Wallace

San Jose,CA

Summary

Adept at multitasking and patient care excellence, I enhanced patient satisfaction and retention rates significantly during my tenure at Robert Jennings DDS. Skilled in dental radiography and fostering team collaboration, I consistently delivered high-quality chairside assistance and streamlined office operations, contributing to a safer, more efficient dental care environment.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Registered Dental Assistant

Robert Jennings DDS
02.2017 - 05.2024
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
  • Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
  • Educated patients on proper oral hygiene habits, fostering long-term dental health improvement.
  • Developed relationships with patients by actively listening to their concerns and creating tailored treatment plans accordingly.
  • Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
  • Provided exceptional customer service, addressing patient concerns and answering questions professionally and empathetically.
  • Assisted dentists in performing complex procedures, resulting in successful treatment outcomes for patients.
  • Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
  • Reduced patient wait times by maintaining organized patient records and scheduling appointments effectively.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Improved patient satisfaction by providing high-quality chairside assistance during dental procedures.
  • Prepared digital X-rays for dentist review, enabling accurate diagnosis and treatment planning.
  • Provided post-operative instructions to patients following various treatments such as extractions or root canals.
  • Typed patient data into computer system using Software while following privacy laws and maintaining high-level accuracy.
  • Enhanced dentist efficiency by preparing examination rooms and sterilizing instruments before appointments.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Ensured compliance with infection control protocols, contributing to a safe and clean work environment.
  • Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
  • Supported dentists during the administration of local anesthesia, ensuring patient comfort throughout the process.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
  • Collaborated with dental team members to deliver comprehensive care for all patients.
  • Recognized for consistently providing a high level of patient care, contributing to increased patient retention and referral rates.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Fabricated custom dental appliances such as mouthguards and whitening trays for improved patient experience.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, Type, casts and impressions.
  • Streamlined dental office operations with efficient inventory management and ordering of supplies.
  • Prepared patient x-rays and images for dentist review.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Sterilized rooms and prepped equipment and instruments for Number procedures daily.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Scheduled and confirmed patient appointments.
  • Prepared and sterilized instruments and materials for use by dentists.
  • Monitored patient comfort and safety during dental procedures.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Prepared patient X-rays and images for review by dentist.
  • Assisted in chair-side dental procedures by filling cavities and taking impressions.
  • Exposed, developed and mounted dental x-rays.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Verified patient insurance eligibility and benefits.
  • Designed dental report card to explain patient dental health status and treatment plans.

Registered Dental Assistant

Dr. Sasaki
10.2007 - 09.2010
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
  • Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
  • Educated patients on proper oral hygiene habits, fostering long-term dental health improvement.
  • Developed relationships with patients by actively listening to their concerns and creating tailored treatment plans accordingly.
  • Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
  • Provided exceptional customer service, addressing patient concerns and answering questions professionally and empathetically.
  • Assisted dentists in performing complex procedures, resulting in successful treatment outcomes for patients.
  • Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
  • Reduced patient wait times by maintaining organized patient records and scheduling appointments effectively.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Improved patient satisfaction by providing high-quality chairside assistance during dental procedures.
  • Prepared digital X-rays for dentist review, enabling accurate diagnosis and treatment planning.
  • Provided post-operative instructions to patients following various treatments such as extractions or root canals.
  • Typed patient data into computer system using Software while following privacy laws and maintaining high-level accuracy.
  • Enhanced dentist efficiency by preparing examination rooms and sterilizing instruments before appointments.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Ensured compliance with infection control protocols, contributing to a safe and clean work environment.
  • Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
  • Supported dentists during the administration of local anesthesia, ensuring patient comfort throughout the process.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
  • Collaborated with dental team members to deliver comprehensive care for all patients.
  • Recognized for consistently providing a high level of patient care, contributing to increased patient retention and referral rates.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Fabricated custom dental appliances such as mouthguards and whitening trays for improved patient experience.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, Type, casts and impressions.
  • Streamlined dental office operations with efficient inventory management and ordering of supplies.
  • Prepared patient x-rays and images for dentist review.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Sterilized rooms and prepped equipment and instruments for Number procedures daily.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Scheduled and confirmed patient appointments.
  • Prepared and sterilized instruments and materials for use by dentists.
  • Monitored patient comfort and safety during dental procedures.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Prepared patient X-rays and images for review by dentist.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
  • Assisted in chair-side dental procedures by filling cavities and taking impressions.
  • Exposed, developed and mounted dental x-rays.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Verified patient insurance eligibility and benefits.
  • Designed dental report card to explain patient dental health status and treatment plans.

Registered Dental Assistant

Dr Lowe
07.2003 - 09.2009
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
  • Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
  • Educated patients on proper oral hygiene habits, fostering long-term dental health improvement.
  • Developed relationships with patients by actively listening to their concerns and creating tailored treatment plans accordingly.
  • Provided exceptional customer service, addressing patient concerns and answering questions professionally and empathetically.
  • Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
  • Assisted dentists in performing complex procedures, resulting in successful treatment outcomes for patients.
  • Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
  • Reduced patient wait times by maintaining organized patient records and scheduling appointments effectively.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Improved patient satisfaction by providing high-quality chairside assistance during dental procedures.
  • Prepared digital X-rays for dentist review, enabling accurate diagnosis and treatment planning.
  • Provided post-operative instructions to patients following various treatments such as extractions or root canals.
  • Typed patient data into computer system using Software while following privacy laws and maintaining high-level accuracy.
  • Enhanced dentist efficiency by preparing examination rooms and sterilizing instruments before appointments.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Ensured compliance with infection control protocols, contributing to a safe and clean work environment.
  • Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
  • Supported dentists during the administration of local anesthesia, ensuring patient comfort throughout the process.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
  • Collaborated with dental team members to deliver comprehensive care for all patients.
  • Recognized for consistently providing a high level of patient care, contributing to increased patient retention and referral rates.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Fabricated custom dental appliances such as mouthguards and whitening trays for improved patient experience.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, Type, casts and impressions.
  • Streamlined dental office operations with efficient inventory management and ordering of supplies.
  • Prepared patient x-rays and images for dentist review.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Sterilized rooms and prepped equipment and instruments for Number procedures daily.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Scheduled and confirmed patient appointments.
  • Prepared and sterilized instruments and materials for use by dentists.
  • Monitored patient comfort and safety during dental procedures.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Prepared patient X-rays and images for review by dentist.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
  • Assisted in chair-side dental procedures by filling cavities and taking impressions.
  • Exposed, developed and mounted dental x-rays.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Designed dental report card to explain patient dental health status and treatment plans.
  • Verified patient insurance eligibility and benefits.

Registered Dental Assistant

Dr. Masuda
06.1998 - 08.2001
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
  • Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
  • Educated patients on proper oral hygiene habits, fostering long-term dental health improvement.
  • Developed relationships with patients by actively listening to their concerns and creating tailored treatment plans accordingly.
  • Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
  • Provided exceptional customer service, addressing patient concerns and answering questions professionally and empathetically.
  • Assisted dentists in performing complex procedures, resulting in successful treatment outcomes for patients.
  • Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
  • Reduced patient wait times by maintaining organized patient records and scheduling appointments effectively.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Prepared digital X-rays for dentist review, enabling accurate diagnosis and treatment planning.
  • Improved patient satisfaction by providing high-quality chairside assistance during dental procedures.
  • Provided post-operative instructions to patients following various treatments such as extractions or root canals.
  • Typed patient data into computer system using Software while following privacy laws and maintaining high-level accuracy.
  • Enhanced dentist efficiency by preparing examination rooms and sterilizing instruments before appointments.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Ensured compliance with infection control protocols, contributing to a safe and clean work environment.
  • Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
  • Supported dentists during the administration of local anesthesia, ensuring patient comfort throughout the process.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
  • Collaborated with dental team members to deliver comprehensive care for all patients.
  • Recognized for consistently providing a high level of patient care, contributing to increased patient retention and referral rates.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Fabricated custom dental appliances such as mouthguards and whitening trays for improved patient experience.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, Type, casts and impressions.
  • Streamlined dental office operations with efficient inventory management and ordering of supplies.
  • Prepared patient x-rays and images for dentist review.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Sterilized rooms and prepped equipment and instruments for Number procedures daily.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Scheduled and confirmed patient appointments.
  • Prepared and sterilized instruments and materials for use by dentists.
  • Monitored patient comfort and safety during dental procedures.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Prepared patient X-rays and images for review by dentist.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
  • Assisted in chair-side dental procedures by filling cavities and taking impressions.
  • Exposed, developed and mounted dental x-rays.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Verified patient insurance eligibility and benefits.
  • Designed dental report card to explain patient dental health status and treatment plans.

Education

Registered Dental Assistant - Dental Assisting

Bryman College
San Jose, CA
06.1996

Skills

  • Multitasking Competence
  • Time Management Capabilities
  • Oral hygiene education
  • Electronic Charting
  • Detail-oriented mindset
  • Patient care excellence
  • Dental Materials Knowledge
  • Team Collaboration
  • Infection control expertise
  • Infection control proficiency
  • Impression taking accuracy
  • Restorative procedures
  • Patient Relations
  • Restorative Dentistry
  • Continuing Education Commitment
  • Appointment scheduling efficiency
  • Dental Radiography
  • Dental software fluency
  • Conflict Resolution Strategies
  • Digital radiography proficiency
  • Dental procedure assistance
  • Patient intake procedures
  • Orthodontic assistance experience
  • Dental office administration
  • Medical Records Management
  • Patient Counseling
  • Inventory Management
  • X-Ray Processing
  • OSHA Regulations Knowledge
  • Dental terminology knowledge
  • Dental impressions
  • Sanitation protocols
  • Treatment room setup
  • Patient Education
  • Sterilization techniques
  • Dental records
  • Equipment Sterilization
  • Patient Scheduling
  • Office Management
  • Patient Services
  • Knowledgeable in Software
  • Data confidentiality measures
  • Treatment Room Breakdown
  • Appointment Scheduling
  • Patient Care Coordination
  • Dental staff support
  • Clinical Support
  • Regulatory Compliance
  • Complex Problem-Solving
  • Procedure Support
  • Proficient in Software
  • Dental staff assistance
  • Patient data gathering
  • Team collaboration abilities
  • Customer Service
  • Certified in CPR/AED
  • CPR/AED
  • Treatment Room Preparation
  • Dental Assistant (RDA)
  • Sealant Application
  • Treatment Planning
  • Postoperative Care Instructions
  • Patient Flow Management
  • Disinfection and Sterilization
  • Personable Communication
  • Taking Medical and Dental Histories
  • Instrument Sterilization
  • Full Mouth Radiographs
  • Fluoride Treatments
  • Relationship Building
  • Preliminary Impressions
  • Instrument Tray Preparation
  • Teamwork and Collaboration
  • Surgical Extractions
  • Patterson EagleSoft
  • Medical Charting
  • Document Management
  • Denture Adjustment
  • Emergency Dental Care
  • Patient Care Standards
  • Advising and Educating Patients
  • Patient Recordkeeping
  • Oral Health Assessments
  • Supply Ordering
  • Autoclave Operation

Certification

Coronal polishing

X-ray certification

Timeline

Registered Dental Assistant

Robert Jennings DDS
02.2017 - 05.2024

Registered Dental Assistant

Dr. Sasaki
10.2007 - 09.2010

Registered Dental Assistant

Dr Lowe
07.2003 - 09.2009

Registered Dental Assistant

Dr. Masuda
06.1998 - 08.2001

Registered Dental Assistant - Dental Assisting

Bryman College

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Melanie Wallace