Melanie Wallace
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
22
22
years of professional experience
Work History
Cook/Cashier
Home Fries Food Truck
11.2023 - Current
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Upsold additional products and services to customers, increasing revenue.
Catering Server
Ninfas Mexican Restaurant
01.2014 - Current
- Enhanced guest experience by providing exceptional service during catered events.
- Reduced wait times for guests by efficiently managing multiple food stations simultaneously.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Developed rapport with clients through attentive listening and effective communication skills, leading to repeat business opportunities.
- Streamlined event operations by coordinating closely with catering manager on guest headcounts, serving schedules, and equipment needs.
- Supported the creation of memorable experiences for guests by delivering exceptional tableside service at weddings, corporate events, and private parties.
- Loaded and unloaded delivery van carefully to maximize efficiency.
- Provided receipts and invoices and collected payments from customers to establish proof of transaction.
- Maintained clean and safe work environment.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Kitchen Manager
Bankston Collectables/Butter My Biscuit
01.2019 - 10.2023
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Developed strong vendor relationships for consistent delivery of high-quality ingredients at competitive prices.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Fostered a collaborative working environment among diverse teams of chefs, line cooks, prep cooks, dishwashers, and other support staff.
Kitchen Manager
Buzzard Billy's Swamp Shack
01.2014 - 01.2019
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Developed strong vendor relationships for consistent delivery of high-quality ingredients at competitive prices.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
- Facilitated special event catering coordination, ensuring timely preparation of high-quality dishes while adhering to client specifications.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Manager of Operations/Marketing Assistant
Skate Waco
02.2002 - 02.2014
- Streamlined operational processes by implementing efficient workflow management strategies.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Generated leads through phone calls, emails and face-to-face interactions.
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
Education
Associate of Applied Science - Business Administration And Management
McLennan Community College
Waco, TX05.2022
Skills
- Food presentation
- Cooking
- Scheduling
- Customer Relationship Management (CRM)
- Inventory Control
- Staff Development
- Team Leadership
- Project Management
- Budgeting
- POS Systems
- Customer Service
- Time management skills
Timeline
Cook/Cashier
Home Fries Food Truck
11.2023 - Current
Kitchen Manager
Bankston Collectables/Butter My Biscuit
01.2019 - 10.2023
Catering Server
Ninfas Mexican Restaurant
01.2014 - Current
Kitchen Manager
Buzzard Billy's Swamp Shack
01.2014 - 01.2019
Manager of Operations/Marketing Assistant
Skate Waco
02.2002 - 02.2014
Associate of Applied Science - Business Administration And Management
McLennan Community College
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