Melanie Ward
Chicopee,MA
Summary
Seeking the Patient Care Associate (CNA), Acute Medical position at Mass General Hospital that best utilizes skills that acquire from clinical experience and academic study. Compassionate Certified Patient Care Associate, diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Baystate Medical Center
Springfield, MA
12.2021 - Current
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Recorded patient conditions and vital signs before and after medical operations.
- Provided direct patient care and assistance to healthcare team members.
- Assisted with patient admissions, discharges and transfers.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Reported any observed changes in behavior or physical condition to the nursing staff immediate
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
Operations Associate in the Emergency Room
Baystate Medical Center
Springfield, MA
03.2021 - 07.2024
- Independently works with patient and family centered care teams to insure all business functions related to processing patient information, managing documentation, organizing patient medical records and facilitating smooth unit operations.
- Files appropriate patient reports and other information for their records. Facilitates communication among staff, relaying messages/information.
- Facilitates bed management and patient throughput on the unit. Performs functions necessary to process direct admissions to the unit.
- Acts as receptionist for visitors to the unit and also as a business partner to the department and clinical staff.
- Orients patients and families to the unit, answering routine questions.
- Able to multitask.
CNA
Holyoke HealthCare Center
Holyoke, MA
09.2021 - 12.2021
CNA
Holyoke Health Center
Holyoke, MA
09.2021 - 12.2021
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Documented patient care services by charting in designated areas.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Cashier
Ocean State Job Lot
Springfield, MA
08.2019 - 02.2021
- Performs a range of duties to meet the needs of customers and the business; Perform sales transactions and assisting customers on the sales floor;Work as part of the store team to merchandise and maintain the sales and stock room areas according to company policies and procedures
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Welcomed customers, offering assistance to help find store items.
- Greeted customers promptly and responded to questions.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Springfield Technical Community College
Springfield, MA01-2023
High School Diploma -
Minnechaug Regional High School
Wilbraham, MA05-2019
Bachelor of Science - Pre-Med
College of Our Lady of The Elms
Chicopee, MASkills
- Efficient using Microsoft Office and Word, Excel, and Powerpoint
- Active listening
- Problem- solving
- Communication skills
- Clinical Training
- Interpersonal skills
- Leadership
- Time management
- Learning and adaptability
- Flexibility
- Self- Reliant
- Teamwork
- Honesty
- Dependable
- Certified in Basic Life Support
- CNA Certified
- Vital Signs Monitoring
Certification
- CPR Certification
Affiliations
- Played college field hockey
Timeline
Patient Care Technician
Baystate Medical Center
12.2021 - Current
CNA
Holyoke HealthCare Center
09.2021 - 12.2021
CNA
Holyoke Health Center
09.2021 - 12.2021
Operations Associate in the Emergency Room
Baystate Medical Center
03.2021 - 07.2024
Cashier
Ocean State Job Lot
08.2019 - 02.2021
Springfield Technical Community College
High School Diploma -
Minnechaug Regional High School
Bachelor of Science - Pre-Med
College of Our Lady of The Elms