Summary
Overview
Work History
Education
Skills
Timeline
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Melanie Waskul

Collection Specialist
International Falls,MN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Collections Specialist

Rainy Lake Medical Center
International Falls, MN
10.2021 - Current
  • Processed payments and applied to customer balances.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Negotiated to collect balance in full.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Counseled debtors on payment options and arranged installment agreements.
  • Assisted in implementing procedures and policies to facilitate timely payments.
  • Entered client details and notes into system for interdepartmental access and review.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Responded to customer inquiries and provided detailed account information.

Eye Technician

Angel Eye Vision
Memphis, TN
05.2021 - 09.2021
  • Measured and recorded visual acuity and color vision testing.
  • Used Lensometer to measure and record lens power of existing prescriptive spectacles.
  • Triaged phone calls from patients and outside contacts and handled in order of importance.
  • Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
  • Fitted customers for contact lenses to provide patients with properly sized and shaped contacts.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Taught patients about medications, procedures, and care plan instructions.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Oriented and trained new staff on proper procedures and policies.

Paraoptometric Technician

Total Eyecare And Eyewear Gallery
Memphis, TN
05.2020 - 05.2021
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Collaborated with optometry staff to reach individual and team goals.
  • Acquainted patients with procedures and explained purpose of testing to establish consent.
  • Assisted with dilating patients or using eye medications when directed by optometrist.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Prepared and administered medications to patients as prescribed by optometrist.
  • Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
  • Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
  • Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.

Certified Paraoptometric Technician

Sanford Health
Bemidji, MN
05.2015 - 05.2020
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Assisted with dilating patients or using eye medications when directed by optometrist.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Acquainted patients with procedures and explained purpose of testing to establish consent.
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
  • Cleaned or sterilized ophthalmic or surgical instruments.
  • Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
  • Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
  • Identified issues during preliminary exam and addressed concerns with physician.
  • Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
  • Serviced, repaired and maintained ophthalmic equipment to keep instruments and tools in good condition.
  • Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
  • Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
  • Educated patients and relations on ocular health and safety, promoting good eye care.
  • Helped prepare specimens and slides for laboratory analysis, facilitating fast diagnoses and treatment.

Education

Nursing

Rainy River Community College
International Falls, MN

Skills

MS Office

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Timeline

Collections Specialist

Rainy Lake Medical Center
10.2021 - Current

Eye Technician

Angel Eye Vision
05.2021 - 09.2021

Paraoptometric Technician

Total Eyecare And Eyewear Gallery
05.2020 - 05.2021

Certified Paraoptometric Technician

Sanford Health
05.2015 - 05.2020

Nursing

Rainy River Community College

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Melanie WaskulCollection Specialist