Melanie Watkins
Mansfield,TX
Summary
Seasoned Customer Service Associate with 15 years of experience dedicated to providing highest quality service and making customers feel heard. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
11
11
years of professional experience
Work History
Infant Teacher
Childcare Network
08.2022 - 04.2023
- Kept classroom and feeding areas clean, neat and safe.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, serving food and monitoring of behaviors.
- Promoted development of social, emotional, and communication skills in infants.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
Operations Manager/Assistant Store Manager
Dollar Tree
07.2019 - 11.2019
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Home Health Aide
Home Health Care Agency
10.2016 - 12.2016
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
Cashier
QuikTrip
04.2015 - 10.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Store Assistant Manager
Dollar General
07.2012 - 11.2014
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education
High School Diploma -
Everman Joe C Bean High School
Everman, Tx06.2009
Skills
- Classroom Management Techniques
- Sanitation Procedures
- Educational Strategies
- Issue and Complaint Resolution
- Credit Card Payment Processing
- Active Listening
- Customer Relations
- POS Systems
- Teamwork and Collaboration
- Multitasking and Organization
- Supply Ordering and Management
Timeline
Infant Teacher
Childcare Network
08.2022 - 04.2023
Operations Manager/Assistant Store Manager
Dollar Tree
07.2019 - 11.2019
Home Health Aide
Home Health Care Agency
10.2016 - 12.2016
Cashier
QuikTrip
04.2015 - 10.2016
Store Assistant Manager
Dollar General
07.2012 - 11.2014
High School Diploma -
Everman Joe C Bean High School