MELANIE WEBSTER
CENTENNIAL
Summary
Professional with strong background in support roles, ready to drive impactful results. Known for effective team collaboration, adaptability, and reliability in meeting shifting demands. Skilled in conflict resolution, process improvement, and customer service excellence. Valued for leadership, communication, and problem-solving abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Before and After Care Support Leader
Meadowpoint Elementary
10.2024 - Current
- Developed a comprehensive knowledge base, enabling customers to find answers more quickly through self-service options.
- Continuously improved the quality of service provided by monitoring feedback from customers and making adjustments as needed.
- Served as a mentor to new hires during their onboarding process.
- Managed escalations effectively, liaising with other departments as necessary to reach timely resolutions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
Severe Needs Para
The Journey Preschool
06.2023 - Current
- Provides instructional support and assistance within the classroom setting.
- Provides physical and instructional support and assistance, as needed, outside the classroom for students who have moderate, severe, and multiple disabilities.
- Works under the direction of a licensed staff member.
- Develops and promotes good community relations among various community and school clientele.
- Utilize teacher-produced lesson plans to assist in the teaching process towards each student's individual education plan.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Stay at Home Mom
SAHM
06.2015 - 06.2023
- Scheduling, transportation, meal prep.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Representative/Accounts Payable Clerk
Western Deli
06.2015 - 04.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
Customer Service Representative
Sygma
07.2013 - 06.2015
- Maintains good will and effectiveness with customers and staff.
- Processes and follow up with customer incoming calls, researches and responds to questions and problems, and arranges for special customer shipments, while using AS400.
- Receive inquiries, orders and complaints from customers; investigate various sources for information and answer inquiries in writing or by phone, depending on the urgency; contact other personnel in other departments when follow-up is necessary.
- Analyze incoming orders to ensure proper identification of merchandise; correct order code, customer number, item count and number of cases ordered; special instructions on orders pertaining to shipping, pick-ups, etc.; initiate credit memos and billing adjustments as required.
- Breakdown pricing documents, invoices, and other paperwork to be distributed to warehouse, purchasing, and other company personnel. Input customer orders and process credits and add-ons.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Office Admin/Dispatcher
Wayne Dalton
01.2009 - 01.2013
- Processing incoming sales orders for new and existing customers; verifying customer and order information for correctness; reviewing orders for completeness, obtaining customers' contact information if missing.
- Knowledge of Denver metro area and contractors' schedules.
- To contact contractors with change of schedule/service, to be in contact with them by Nextel.
- Communicate with area supervisor on pending service calls.
- Assist area supervisor with dispatching & routing technician to service calls.
- Monitor technicians incomplete work orders.
- Informing 800+ customers by e-mail or telephone of order information, such as unit prices, shipping dates, install-mate of product and any anticipated delays.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Generated reports to track deliveries and maintain proper records and documentation.
Education
Associates of Arts -
Aurora Community College
Aurora, CO06.2012
Associates of Arts - undefined
University Of Phoenix
Denver, CO01.2010
Skills
- Communication
- Problem Solving
- Customer Service
- Order Processing
- Dispatching
- AS400
- Administrative Support
- Scheduling
- Documentation
- Empathy
- Coaching and mentoring
- Negotiation
- Customer service
- Conflict Resolution
- Team Collaboration
- Time Management
- Network troubleshooting
- Recordkeeping skills
- Data entry
- Bookkeeping
- Invoice processing
Certification
- Certified Notary
- State of Colorado
- Present
Timeline
Before and After Care Support Leader
Meadowpoint Elementary
10.2024 - Current
Severe Needs Para
The Journey Preschool
06.2023 - Current
Stay at Home Mom
SAHM
06.2015 - 06.2023
Customer Service Representative/Accounts Payable Clerk
Western Deli
06.2015 - 04.2017
Customer Service Representative
Sygma
07.2013 - 06.2015
Office Admin/Dispatcher
Wayne Dalton
01.2009 - 01.2013
Associates of Arts - undefined
University Of Phoenix
Associates of Arts -
Aurora Community College
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