Melanie Westlake
Springdale,OH
Summary
Dynamic Area Director of Operations at BrightPath Kids with expertise in data analysis and strategic planning. Proven track record in enhancing operational efficiency and achieving high customer satisfaction ratings. Skilled in employee training and team building, fostering a collaborative environment that drives organizational growth and success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Area Director of Operations
BrightPath Kids
Cincinnati, OH
05.2015 - Current
- Identified training needs of staff members based on job roles and responsibilities.
- Established key performance indicators for measuring success of operations teams.
- Analyzed data related to operations performance metrics including customer satisfaction ratings, turnaround times, accuracy rates.
- Maintain Gold Star Step Up to Quality Rating and ODJFS licensing standards.
Executive Director
Next Generation Childcare & Learning Center
Cincinnati, OH
02.2010 - 05.2015
- Oversaw day-to-day administrative tasks related to personnel files or payroll processing.
- Evaluated existing programs for improvement opportunities while identifying new program ideas based on market analysis.
- Developed and implemented strategic plans to ensure organizational growth and development.
- Managed the organization's financial resources and operations to maximize efficiency and effectiveness.
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
- Created a collaborative environment that fosters innovation and encourages employee engagement.
- Developed marketing strategies to promote the organization's mission throughout the community.
Childcare Center Director
Sharon Hill Daycare and Preschool
Cincinnati, OH
09.2005 - 02.2010
- Organized special events such as field trips or holiday celebrations for children at the center.
- Managed daily operations of the childcare center, including overseeing staff and ensuring compliance with applicable laws and regulations.
- Resolved conflicts between staff members if needed.
- Oversaw staff performance evaluations and provided feedback when necessary.
- Ensured all necessary paperwork is completed accurately and submitted in a timely manner.
- Provided guidance to teachers on how to deal with behavioral issues among young children.
- Maintained accurate records of attendance, meals served, medical records, incident reports.
- Implemented new educational materials or equipment into classrooms as needed.
- Handled customer service inquiries from parents regarding their children's needs or experiences at the center.
Lead Preschool Teacher
Sharon Hill Daycare and Preschool
Cincinnati, OH
04.2001 - 08.2005
- Attended professional development workshops to stay current on best practices in early childhood education.
- Maintained accurate records of attendance, grades, assessments and other important information pertaining to each student.
- Facilitated parent-teacher conferences when needed in order to discuss student progress or areas needing improvement.
- Organized and maintained a safe learning environment for children, including supervision of indoor and outdoor playtime.
- Incorporated cultural diversity into lesson plans so students could learn more about different cultures around the world.
- Planned and implemented developmentally appropriate activities to meet the physical, emotional, intellectual and social needs of children.
Education
Associate of Arts - Early Childhood Care And Education
University of Cincinnati
Cincinnati, OH06-2010
High School Diploma -
Winnebago High School
Winnebago, IL06-1992
Skills
- Data analysis
- Performance metrics
- Regulatory compliance
- Strategic planning
- Financial management
- Employee training
- Staff recruitment
- Customer service
- Team building
Certification
- Professional Development Specialist for The National Council for Professional Recognition
Timeline
Area Director of Operations
BrightPath Kids
05.2015 - Current
Executive Director
Next Generation Childcare & Learning Center
02.2010 - 05.2015
Childcare Center Director
Sharon Hill Daycare and Preschool
09.2005 - 02.2010
Lead Preschool Teacher
Sharon Hill Daycare and Preschool
04.2001 - 08.2005
Associate of Arts - Early Childhood Care And Education
University of Cincinnati
High School Diploma -
Winnebago High School
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