Melanie White
Senior Associate - Customer Service
Elk River,MN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
28
28
years of professional experience
Work History
Senior Associate
Ameriprise Financial
Minneapolis, MN
11.1997 - 01.2026
- Extensive background in operations, processing, & customer service.
- Work with team to manage several money movement queues, with multiple deadlines.
- Outgoing and internal money movement on the brokerage platform. This includes wires, ACHs, checks, and standing instructions.
- Trained and supported new team members, maintaining culture of collaboration.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Showroom Support Specialist
Warners' Stellian Appliance Company
Maple Grove
06.2016 - Current
- Train new team members.
- Responded to customer inquiries and over phone and in person.
- In charge of front end - greeting customers, point them in the right direction and assign a sales person to them.
- End of day reports.
- Run reports for the sales team.
Education
Bachelor of Science -
Winona State University
Winona, MNSkills
- Customer service
- Problem-solving
- Decision-making
- Maintaining compliance
- Superb time management skills
- Client relations
- Unsurpassed work ethic
Certifications
FINRA Series 6
Timeline
Showroom Support Specialist
Warners' Stellian Appliance Company
06.2016 - Current
Senior Associate
Ameriprise Financial
11.1997 - 01.2026
Bachelor of Science -
Winona State University