MELANIE WHITEMAN
Spring Hill,FL
Summary
Attentive and personable Orthodontic Team Member bringing many years of administrative support experience in various office environments. Highly efficient in many orthodontic software's, dentrix, softdent, open dental, microsoft office, and quickbooks. I have a proven track record of maintaining efficient office operations.
Overview
19
19
years of professional experience
Work History
Assistant Office Manager
Dr. Alex Johnson Orthodontics
10.2020 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Patient Coordinator
Smiles By Graff Orthodontics
02.2014 - 01.2017
- Assist doctor in new patient exams and present treatment plans to patients
- Guided patients through their financial options while discussing treatments, offering flexible payment plans tailored to individual needs.
- Conducted thorough case presentations with families to ensure understanding of the treatment plan and its benefits.
- Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Maintained a welcoming atmosphere in the reception area by greeting patients warmly upon arrival and providing necessary forms or assistance as needed.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Registered patients and completed associated paperwork for accurate records.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Ensured a clean and safe clinical environment by adhering to strict infection control protocols during all procedures.
- Provided educational materials to patients, promoting oral health and proper orthodontic care practices.
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
Customer Service Staff
Publix Supermarket
01.2006 - 03.2014
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Pleasantly greeted customers and provided prompt and courteous service.
- Increased customer satisfaction by providing friendly and efficient service during checkout.
- Operated cash registers accurately, processing transactions quickly and efficiently.
- Promoted a positive shopping experience with superior communication skills and friendly demeanor.
Education
Expanded Functions Dental Assistant W/ Radiology -
ATA Career Education
Spring HillHigh School Diploma -
Ridgewood High School
New Port Richey, FL05.2008
Skills
- Incoming Call Reception Clinic Administration
- Understanding of Confidentiality Laws Organizing Service Schedules
- Accounts Payable and Accounts Dental Staff Support
- Receivable
- HIPAA Guidelines
- Training and coaching
References
Debra Gonzalez
Office Manger- Allure Dental Boutique
727-271-9378
Shannon Ciago
Front Desk Coordinator- Dr. Alex Johnson Orthodontics
727-514-3469
Meghan Ladue
U.S Army
813-309-4197
Timeline
Assistant Office Manager
Dr. Alex Johnson Orthodontics
10.2020 - Current
Patient Coordinator
Smiles By Graff Orthodontics
02.2014 - 01.2017
Customer Service Staff
Publix Supermarket
01.2006 - 03.2014
Expanded Functions Dental Assistant W/ Radiology -
ATA Career Education
High School Diploma -
Ridgewood High School
Similar Profiles
Stephanie MerazStephanie Meraz
Financial Coordinator at Dr. Vaughn Johnson OrthodonticsFinancial Coordinator at Dr. Vaughn Johnson Orthodontics
Jimmie HolstineJimmie Holstine
Fabrication Welder at Alex Johnson PGMFabrication Welder at Alex Johnson PGM
James GouldJames Gould
Research Assistant at Dr. Alex CohenResearch Assistant at Dr. Alex Cohen